Digitalization of Russian Post

IT subsidiaries

• "Mail Digital"
• "Mail Technology (MailTech)"
• "Mail Service"

Data Cloud

Main article: Data Cloud (unified IT platform of the Russian Post)

Drones

Main article: Russian Post drones

2024

Data breach of millions of customers

On December 5, 2024, it became known that the Russian Post database containing personal information about millions of customers was at the disposal of cybercriminals. This information can be used to organize various fraudulent schemes aimed at stealing money.

According to the Telegram channel "Information Leaks," as evidence of the hack, the attackers posted a fragment of the database containing 2128 lines in the open access on the Internet. These are data such as surnames and names, phone numbers and partial addresses (only index and region/city) of recipients of shipments, SPI (bar postal ID), type of shipment, category, weight, size and cost, as well as dates of transactions.

Data of millions of Russian Post clients was leaked

Selective checking of random records from this fragment by SPI on the pochta.ru/tracking website confirms the reliability of the partial address and type of departure, the publication says.

It is also noted that the full database dates from April 18, 2024 and contains more than 26 million lines of personal information. In addition to the listed information, it includes telephone numbers and TIN of senders (the database contains only items from organizations and individual entrepreneurs).

Russian Post, according to TASS, initiated an inspection in connection with the incident. Experts are studying a published fragment of data on belonging to the 2022 leak, when about 10 million lines of information were stolen. Then the company said that the leak does not threaten the safety of customers, since it does not contain bank data.

The company's specialists are now conducting an audit of the security of information systems and checking the published fragment for belonging to the leak in June 2022, representatives of the Russian Post say[1]

AI for 150 thousand employees of the Russian Post. CIO Dmitry Ilyin shared his experience at TAdviser SummIT

Dmitry Ilyin, Deputy General Director for Information Technology and Development of Digital Services, Russian Post, in his speech at the TAdviser SummIT conference on November 28, spoke about the optimization of logistics processes within the framework of the hybrid printing service, the use of artificial intelligence to create a bot assistant to branch employees, about the important social mission of one of the largest organizations in Russia.

The top manager noted the inconsistency of the situation with the development of artificial intelligence - the most discussed technology today. On the one hand, more and more experts are talking about reaching the ceiling for the growth of large generative models. However, the big tech giants invest a lot of money in AI - tens of billions of dollars, purchase hundreds of thousands of video cards.

The scale of this activity is impressive, noted Dmitry Ilyin, but from the point of view of real benefit, things are quite modest. With the help of a large language model, you can really solve a certain set of applied problems, but AI, for example, will not be able to enter your personal account, perform some manipulations - order tickets to the theater, correct the Excel table, and then send a file by mail, attaching this table - these are still more dreams than reality. On the other hand, AI is able to solve many "earthly problems," for example, in the field of production, logistics.

The speaker presented two cases of using AI from the practice of Russian Post: optimization of logistics within the framework of the hybrid printing service and the creation of an assistant bot.

Russian Post is the largest provider of hybrid printing services, Dmitry Ilyin recalled. The essence of the service: "Russian Post" as a service provider receives orders from state-owned companies, businesses in electronic form to print letters, statements, accounts, notifications, fines. After printing, the postal products are automatically cut, placed in envelopes and delivered to the final recipient. Among the customers of this service "Russian Post" there are large companies, including digital ones.

Dmitry Ilyin stated that the volume of the paper mail market is steadily declining, and the segment of electronic mail is constantly growing, and the hybrid market is also growing. He estimated the total volume of this business at about 15 billion rubles, so it makes sense to optimize the costs of this service.

To organize this service throughout Russia, about 80 hybrid printing centers of two types are used: large and small. Large ones are located next to large logistics hubs, and roll machines work there. These centers have high printing performance and a fairly low cost. In small centers - there are about 70 of them throughout Russia - there are also industrial, but simpler printers. The cost of printing is higher here, the performance is lower, but the centers are located close to the client.

It would seem that it makes sense to print where it is cheaper, Dmitry Ilyin noted, but recalled the Russian proverb: over the sea, the calf is half, and the ruble is transported. In the case of Russian Post, the logistics costs of mail can be multiple of the cost of printing. Accordingly, the problem of optimizing the placement of print centers arises, and can be solved in two ways. The first is by enumerating all possible options. This is expensive and so long that it is practically unrealizable. The second way that the Russian Post took was to find the optimal solution based on AI. A simulation model is used to optimize print logistics.

The second case, which Dmitry Ilyin spoke about, lies in the field of using generative models. The Post Office Employee Bot Assistant is built around a large language model and is essentially a guide for branch employees to numerous volumes of job descriptions, regulatory documents, and service descriptions. The bot is able to instantly provide the necessary compact information regarding production processes in customer relations departments and regarding back-office processes of departments.

The speaker said that more than 150 thousand employees work in 38 thousand branches of the Russian Post and new ones regularly appear. Each of them from the first day must be able to provide the entire range of services provided by communications offices. At the same time, there are branches of the Russian Post in the most inaccessible corners of the country, and getting out to an employee of the far branch for training in a regional center is a difficult task. This can take several days, in which the department will be idle. Therefore, such a tool as a bot assistant is more an urgent need than a tribute to fashion technology.

Dmitry Ilyin also said that, in addition to the fact that the bot helps in terms of production processes, this is also an opportunity to replace most of the first line of IT support over time. In this case, the bot should be able to respond to standard standard requests, advise the user on working with information systems. In the event that human participation is still required, the bot must instantly and accurately route the request to the specialist who is as relevant to the problem as possible.

All this is being implemented now, and the plans are to connect other internal information resources, HR portals, often used information systems to the bot to expand the range of information that the bot can provide.

The second direction of development is to provide an opportunity for other employees of the company to also work with a bot - back office, logistics, IT specialists, and subsequently customers (with some information restrictions). In the future - the introduction of the bot into the mobile application, in the screens - assistants in departments, including using other technologies, for example, biometric identification.

{{quote 'Our ultimate goal is to achieve client-centric or, more precisely, human-centric, - said Dmitry Ilyin. - A citizen who applied to the Russian Post for a service is considered not as a consumer of a momentary service, but as a person with his fate, with his desires, goals, no matter how much his goals relate to our commercial interests. The social mission of the Russian Post is that in hard-to-reach corners of the country we are often the only representative office of the big world, the only window for a person to realize his needs, achieve his goals }}

Inside the "Post of Russia" the idea is growing that over time it in the most remote corners of the country will become a provider of all information about each particular person - his dreams, plans for study and employment, purchase necessary for life, health. The application of digital technologies, language models should help a person realize his plans, dreams. And all this, of course, with strict observance of law No. 152-FZ on the protection of personal data.

In conclusion, the speaker announced two conclusions. On the one hand, there are many applied problems and there are technologies for solving them, although the latter are not cheap both in terms of computing resources and in terms of "space salaries of IT specialists," he admitted.

The second conclusion: despite the variety of achievements in terms of generative AI, language models, multiagency, multimodality, biometric identification, computer vision, etc., it is still difficult to "stitch" it all together within the framework of global products. Therefore, the heyday of AI is still ahead, although it cannot be ruled out that Google will soon release an assistant bot that will make everyone feel like Tony Stark. Dmitry Ilyin noted in conclusion that he hopes more for domestic leaders in AI development.

Summit Photo Gallery

О TAdviser SummIT

TAdviser SummIT is a place for a select circle of IT customers and suppliers, innovators and conservatives, people who participate in the management of the largest organizations in Russia. The plenary part of the conference was attended by CIO the largest companies in Russia. And dozens of expert reports were also heard in eight thematic sections after the plenary part. The main topic of the reports: improving business efficiency states and using technology. In turn, leading IT companies talked about advanced developments, many of which were presented at the TAdviser SummIT exhibition.

FAS issued an order to Russian Post due to blocking other postal companies from accessing its IT system

On December 3, 2024, the Federal Antimonopoly Service (FAS) issued an order to the Russian Post in connection with a violation of antimonopoly legislation. It was established that the organization restricts the access of private postal operators to its information system containing information about the possibility of delivering written correspondence in electronic form.

Russians can choose to receive shipments in digital format from the authorities using the Unified Portal of Public Services. However, it is possible to check the existence of such consent of the recipient of correspondence only through the IT system of the Russian Post. Therefore, the company is obliged to provide access to the infrastructure of public postal services to private operators by concluding inter-operator exchange agreements with them.

FAS issued an order to Russian Post due to restrictions on the access of other postal companies to its IT system

But, as noted in the FAS message, Russian Post, using its monopoly position, imposed unfavorable conditions on counterparties. The company, in particular, did not include in the standard form of the inter-operator exchange agreement a service for the delivery of written correspondence in electronic form. As a result, third-party postal operators did not have access to information about the consent of the subscriber to receive letters in digital format.

Thus, the FAS believes, Russian Post infringed on the interests of other postal operators and violated the Law on Protection of Competition (paragraph 3 of part 1 of article 10 of the law of July 26, 2006 No. 135-FZ). On this basis, the company will be brought to administrative responsibility in accordance with Article 14.31 of the Code of Administrative Offenses of the Russian Federation - "Abuse of a dominant position in the commodity market." Such offenses entail a fine. In addition, the Russian Post issued an order to eliminate violations of antimonopoly laws^[1]

Unified logistics platform, IT system "Sortmaster" and transition to Linux. How is the digital transformation of the "Post of Russia"

On October 16, 2024, it became known about significant progress in the digital transformation of the Russian Post. The company is actively introducing new information technologies, including the Unified Logistics Platform and the Sortmaster automated sorting system, and is also making a large-scale transition to domestic software.

According to Kommersant, Russian Post began a transformation course back in 2021. Over the past time, the company has implemented a number of key changes aimed at improving the efficiency and quality of customer service.

Unified logistics platform, IT system "Sortmaster" and transition to Linux - digital transformation of "Russian Post"

One of the most important elements of digital transformation was the development of the Unified Logistics Platform. This innovative product combines the company's main logistics systems and functionality to manage both its own transport and warehouse infrastructure, as well as the resources of external contractors and partners. The platform uses mathematical modeling and artificial intelligence tools to optimize logistic processes.

Dmitry Chudinov, Deputy General Director for Digital Transformation of Russian Post, noted that the platform allows you to effectively connect and synchronize all the logistics capacities of the company, as well as build predictive calculations and analysis of deviations in real time, launching corrective processes in an automated mode.

Special attention is paid to the module for calculating multimodal routes combining road, rail and air transportation. Russian Post is developing its own optimization system that will replace the previously used Riverlogic solution. The new system, created with the support of Skolkovo, will use intelligent algorithms to calculate the optimal delivery routes, taking into account the current conditions and the workload of the transport network.

An important element of digital transformation was the introduction of the Sortmaster automated sorting system. This system made it possible to significantly increase the accuracy and speed of sorting mail items, minimizing the risk of errors characteristic of the traditional manual process.

As part of the import substitution strategy, Russian Post is actively switching to domestic software. In September 2024, the company announced a large-scale project to transfer 130 thousand jobs of employees operating system Windows from to Russian OS "Alt" on the basis of a Linux developer. BaseALT

Dmitry Chudinov stressed that the share of replaced foreign solutions in the company reached 87% in 2023, and in 2024 this figure is predicted at 95%. This allows us to talk about an effective movement towards our own digital sovereignty and import independence of key information systems.

In addition, Russian Post is actively developing the Unified Information and Analytical Platform, which provides support in making the most important management decisions. The use of this platform allows you to identify real scenarios for the passage of business processes in the company, develop ways of operational optimization and increase the efficiency of each employee and mail park as a whole.

The digital transformation of Russian Post is already bringing tangible results. The company's revenue from sales of services in digital channels reached 33%, and the implemented solutions made it possible to significantly optimize logistics processes.^[2]

Sentenced in criminal case to former Chief information officer of Russian Post Sergei Emelchenkov

On August 5, 2024, the Simonovsky District Court of Moscow announced the verdict in the criminal case of Sergei Emelchenkov, former deputy general director for IT and development of digital services at Russian Post, and his former colleague Andrei Sinichkin, who worked at Russian Post as the head of the IT services management department. Read more here.

Putin instructed the Cabinet of Ministers to digitally transform the Russian Post

On August 4, 2024, Russian President Vladimir Putin instructed the Russian Government to consider issues of modernization and digital transformation of the Russian Post. Prime Minister Mikhail Mishustin has been appointed responsible.

The digital transformation of the institution, as stated in the document, is necessary to provide the population and organizations with high-quality channels for the exchange of information, goods and services throughout the Russian Federation. The work will be carried out in order to implement the national program "Digital transformation of state and municipal administration, economy and social sphere." The report on the events should be submitted by September 1, 2024 and then once every six months.

Russian President Vladimir Putin

In addition, earlier Putin instructed the Government of the Russian Federation until 2030 to ensure a phased update and modernization of Russian Post offices located in rural areas, as well as in hard-to-reach areas. Mishustin was also appointed responsible.

At the same time, the Minister of Digital Development of the Russian Federation Maksut Shadayev believes that Russian Post will not be able to develop without state support. Speaker of the Federation Council Valentina Matvienko called for a thorough analysis of the position of the Russian Post due to financial difficulties. The Federation Council recommended that the Russian government develop a financial recovery plan for the organization. On December 22, 2023, Mishustin signed an order to allocate 4.2 billion rubles for the modernization of post offices in rural areas and hard-to-reach areas. These funds are expected to bring more than 770 post offices into regulatory condition by the end of 2024, including equipping them with new furniture and equipment. If necessary, prefabricated buildings can be built. The goal of the project is to make post offices multifunctional, modern and convenient.^[3]

Russian Post has switched to a new IT architecture. Customers began to serve twice as fast

Russian Post switched to a new IT architecture, thanks to which customers began to be served faster. The press service of the company announced this on May 27, 2024.

It is clarified that the Unified Automated System of Post Offices (EAS OPS), which operates post offices, has been updated. Thanks to this project, it was possible to rebuild the system into a service architecture, which will multiply accelerate the development of existing products and the launch of new ones. The update helped to increase the speed of some typical operations. The average customer service time was halved.

We were able to dramatically speed up the process of introducing new products and updating services, which opens up new opportunities for us to improve the quality of service for our customers. In addition, this is an important step towards strengthening our technological independence, - commented Dmitry Ilyin, Deputy General Director of Russian Post.

As the press service of the Russian Post clarifies, the main advantage of the modernized system is the autonomy of the blocks, due to which the company will now be able to introduce new functions immediately on the readiness of changes. As part of this project, the system core was replaced with Russian products, the Russian Post called this the first stage of import substitution.

Russian Post is a federal postal and logistics operator that is included in the list of strategic enterprises in Russia. By the end of May 2024, it has more than 38 thousand service points, about 66% of which are located in small settlements. The average monthly length of logistics routes of the Russian Post is 54 million kilometers. The annual volume of transactions that pass through the Russian Post is about 2.6 trillion rubles (pensions, payments and transfers).^[4]

Russian Post will try to get rid of foreign software in its key IT systems

Dmitry Ilyin, Deputy General Director for Information Technology of Russian Post, in April 2024 revealed the details of the company's implementation of the presidential decree "on technological independence" (No. 166) on the refusal to use foreign software. The basic strategy for the transition to domestic software in the Russian Post is the introduction of a microservice architecture for all information systems and the implementation of secure software development procedures for them.

In particular, in October 2023, the company transferred its unified automated system of post offices (EAS OPS) to the microservice architecture. It allows you to easily integrate with other information systems through a special API. Now Russian Post operates about 260 different information systems, which are combined into a single information space using the corporate data bus, and key data is aggregated into DataCloud to build analytics.

It should be noted that most of the information systems of the Russian Post were originally domestic. For example, tablets used in their work by postmen on the ground were initially purchased from a Russian manufacturer. Moreover, they were built on the basis ^[5] the domestic operating system "Aurora"^[6]. They do not require modernization yet, it is enough to simply buy the required amount of them. These devices are now operated by about 20 thousand units.

Russian Post is switching to domestic developments

At the same time, the infrastructure of Russian Post has two important systems, the transfer of which to domestic software causes certain difficulties. One is a complex of automatic sorting of shipments, which is essentially a large APCS under the control of foreign software. For example, in January 2018, the company launched an automated sorting center in St. Petersburg based on Toshiba products . Replacing control applications and embedded software is a rather difficult task, the implementation of which requires significant competencies in APCS solutions . Nevertheless, the company expects to completely replace foreign software by mid-2025 without replacing the sensors, controllers and actuators themselves. To implement the project, specialists from the Reksoft company may be involved.

The second is the transport management system (TMS), which provides logistics for Russian Post items. In 2015, the company began a project to implement the Oracle Transportation Management product, and judging by the announced vacancy^[7] of the Oracle TMS engineer posted on the Russian Post website, it was successfully completed. Now the company is negotiating with the developer of a similar product to introduce and modernize their solution to the requirements of the Russian Post, but while the contracts have not been concluded, details are not disclosed.

By the beginning of next year, Russian Post should completely replace at least those information systems that belong to critical information infrastructure facilities - there are about 10% of them in the company.

To maintain and modernize the existing information systems of the Russian Post, back in 2016, a special company was created - PostTech, which is engaged in software development. In 2023, its revenue increased by 169% compared to 2022 and reached 4.6 billion rubles. It is mainly loaded with refinement of existing programs and spends only 20-30% of its resources on the introduction of new technologies. Its units are located in Moscow, St. Petersburg, Pushkin, Izhevsk and Innopolis. The number of IT personnel is 1026 employees, some of whom work remotely, but only from the territory of Russia. The company does not plan a significant change in the composition of developers this year.

The ex-head of the Russian Post department received 5 years in prison for embezzling 40 million rubles by manipulating a computer

The ex-head of the Post department Russia received 5 years in prison for embezzling almost 41 million rubles by manipulating a computer. This FSB Republic of Sakha (Yakutia) was reported in the press service of Russia on February 22, 2024.

According to TASS, the statement of the department, the woman (her name is not disclosed) was found guilty under part 4 of article 159.6. ("Fraud in the field of computer information committed on an especially large scale," the maximum punishment is ten years in prison) of the Criminal Code of the Russian Federation.

It was established that the official deliberately, out of selfish motives, committed the theft of more than 40 million rubles by entering computer information using his official position, disposed of the funds at his discretion, - said in the message of the FSB of Russia in the Republic of Sakha (Yakutia).

The court satisfied the civil claim to recover the amount of theft from the convict in favor of the federal postal service department. Upon the entry into force of the verdict, the property arrested from the defendant in the criminal case will be sold to compensate for the damage caused to the victim, the press service added.

Earlier, the department said that the accused came up with a scheme of "illegal charges by entering computer information into the 1C software." At the same time, what was the scheme is not specified. The defendant pleaded guilty.

The Russian Post told Sakhapress that the theft was revealed by the company's security service.

After an internal audit, all the collected materials necessary to initiate a criminal case were transferred to law enforcement agencies. The employee who allowed the abuse of office was dismissed, the postal service department said.[8]

2023

The head of the Russian Post summed up the interim results of the digitalization of the company

Russian Post continues to actively introduce digital technologies. One of the innovations was the QR code identification system, which allows customers to receive parcels without presenting a passport. Its general director Mikhail Volkov spoke about the digitalization of the enterprise on June 25, 2024.

According to him, in 2023 the number of clients with a digital offer increased by 30% compared to 2022. At the same time, the number of users of the Unified Personal Account has increased fivefold. In addition, the number of customers who issue and pay for items online has doubled. The above QR identification system allows you to speed up the receipt of shipments and increase the security of operations. Thanks to automation, it is alleged that the delivery time of mail has been significantly reduced. Thus, 90.1% of parcels are delivered on market dates or with their advance.

Russian Post continues to actively introduce digital technologies

Thanks to self-service kiosks, the company managed to halve the waiting time for parcels and letters. In 24/7 mail, a customer can receive a shipment in less than 20 seconds. Users are actively switching to registered emails, thanks to which Russian Post has reduced paper consumption by 50%. In addition, the company refuses to use paper in the field of logistics. The number of paper acts decreased to 30%, and when switching to electronic travel sheets, it was possible to abandon 3 million such documents. Annually, savings due to the refusal to use paper in logistics is 250 million rubles.

In addition, the company continues to test unmanned electric vehicles. In particular, on the territory of the Vnukovo-2 logistics center, an autonomous truck transports mail between buildings.^[9]

Russian Post launched an IT system to control the delivery of pensions and social benefits

Russian Post has introduced a new information system for the delivery of pensions and social benefits. The press service of the company told about this at the end of December 2023.

The launched platform allows you to track the process in real time at all stages in any part of the country and, if necessary, quickly adjust it. According to the Russian Post, the system checks in real time how many times and when a postman came to the client, his name, whether he was able to hand over a pension or social benefits to the addressee. If not, the system reflects the reason. To recipients who are not at home, the Mail assigns re-delivery and controls it daily. The system tracks cases when several types of payments are brought at the same address on different days, and helps to schedule so that postmen can deliver all monthly payments due to the client on the same day.

Many reports and accompanying registries are now stored exclusively electronically in the new information system. There is now no repeating text on the payment orders - this made it possible to reduce their format, while maintaining the font size and highlighting the most important thing for the recipient on the form, the company noted.

The delivery of pensions and social benefits is one of the most important functions of the Post. We understand that the daily lives of recipients largely depend on the timeliness of these payments, and seek to negate the risk of their delay. The new system allows you to strengthen control, identify errors and avoid delivery problems, - said Anton Nechaev, director of the Food Factory of Russian Post, commenting on the implementation of the new project.[10]

Russian Post switched from "paper security" to the introduction of comprehensive protection amid the growth of cyber attacks and the incident with the data center

In 2022, events related to information security incidents were observed, which affected the information resources of the Russian Post. This is no longer "paper security," but an understanding of the need to introduce effective comprehensive protection, according to the annual report of the Russian Post in the section on ensuring cybersecurity.

The company indicates that in 2022 there was a significant increase in information security incidents compared to 2021. In particular, at the end of the third quarter of 2022, the same number of incidents were registered as in the entire 2021 year. And in the I-II quarters of 2022, the activities of "hacktivists of foreign states" and their increased activity led to a threefold increase in information security incidents.

The main cyber threats of the past year in the Russian Post include:

• malicious software;
• distributed denial of service attacks, including at the application level;
• penetration into corporate networks through the resources of contractors;
• APT attacks (Advanced Persistent Threat) on critical infrastructure and government agencies;
• actions of internal violators.

Attacks of the "distributed denial of service" type on the information resources of the "Russian Post" even led to the unavailability of the company's data center, follows from the annual report. At the request of TAdviser, the Russian Post chose not to comment on this incident and other moments from the annual report related to information security.

Timely detection and response to cyber attacks is provided by the Center for Monitoring Information Security "Russian Post." In order to ensure a round-the-clock response to cyber attacks, a shift of the Information Security Monitoring Center has been created. On an ongoing basis, the information background is monitored for new information about cyber attacks, their methods, vulnerabilities, malware.

And in order to timely block negative consequences, the company conducts investigations of incidents with the involvement of experts, operational interaction is carried out with the State system of detection, prevention and elimination of consequences of computer attacks Center of the FSB of Russia, FSTEC of Russia. A centralized approach to information security is carried out. Standards, regulations, requirements for the IT infrastructure and information security management system are the same for all territorial divisions and companies of the Russian Post group.

All information systems created and put into operation are audited for compliance with information security requirements, which allows to ensure control and timely elimination of vulnerabilities in the system architecture. Control for compliance with the requirements of already operated systems is provided by both internal and external audits, as well as information security regulatory checks. In 2022, in particular, 39 internal audits of information security were carried out.

In 2022, the Russian Post also completed the creation of a system for managing user identification information, granting the right to use the software.

And in order to ensure the protection of information processed in the information systems of the Russian Post in accordance with the requirements of the regulatory and legal documentation of the Russian Federation in the field of information protection and regulatory and methodological documentation of the FSTEC of Russia and the FSB of Russia, an agreement was concluded and executed for the supply of equipment and the provision of rights to use software for information protection, indicated in the annual report.

In addition, in pursuance of the 187-FZ "On the Security of the Critical Information Infrastructure of the Russian Federation," a list of objects of the critical information infrastructure of the Russian Post was approved, and their categorization was carried out.

Opening of centers for digitization of written correspondence in Chelyabinsk, Yekaterinburg and Novosibirsk

On March 23, 2023, the Russian Post announced that it was opening 3 centers for digitizing written correspondence in Chelyabinsk, Yekaterinburg and Novosibirsk. Their total productivity is 12.5 million pages or more than 1 million letters, on average, per year.

These centers will allow the Post to offer a digitization service to companies in the Siberian and Ural federal districts. The original letters are stored for free for a month, after which the client can extend the period, receive them or send them for disposal.

Demand for the digitization service is growing, and we are increasing capacity so that our customers across the country can get quality service. The centers will increase productivity and translate correspondence into "digital" on the spot, without waiting for sending to Moscow and St. Petersburg, - said Roman Lutkovsky, head of product development at Digitization.

The Russian Post launched a pilot project to digitize written correspondence with the ability to download scan copies into the electronic document management systems of clients in the fall of 2020. During the test, the Mail digitized more than 10,000 items, and after the commercial launch of the service in 2 years, the company transferred more than 2.5 million documents of different organizations into electronic form. According to the Post, the digitization of incoming correspondence by an average of 25% reduces the time and labor costs in the full document flow cycle.

Opportunity to obtain a qualified electronic signature from 21 post offices

Customers can get a qualified electronic signature at 21 post offices in Moscow, St. Petersburg, Kazan and Kaluga. This was announced by the Russian Post on January 26, 2023.

A qualified electronic signature allows you to visit any documents online without printing physical copies of them. With its help, private clients can conclude employment contracts, send documents to universities and courts, receive patents and issue loans. For business clients, this is an opportunity to use electronic document management - for example, remotely submit reports to the tax office. KEP is also needed by those who work with online cash registers or participate in trading on electronic platforms.

To issue a qualified electronic signature, you need to fill out a questionnaire on the website, and then confirm your identity with a passport in one of the departments participating in the project. If the client already has a valid KEP of any accredited certification center, he can get a new one online without coming to the Post Office.

The Post Office is one of 42 accredited certification centres. Since 2019, the internal service has completely closed the company's needs for qualified certificates to solve social and business problems. Now, having experience and competencies, we are ready to enter the foreign market and launched a pilot service in branches. Also, customers can choose from several tariffs the most convenient for themselves, - said Maria Kalashnikova, head of the product development department of the Certification Center.

2022

Start using electric trucks

On September 8, 2022, Post Russia announced the start of the use of Solius electric minivans. These are machines manufactured by Electric Motor Transport. Read more here.

Use of robotic racks in warehouses

On June 20, 2022, Russian Post spoke about the use of robotic racks in its fulfillment center in Vnukovo. The use of the technology allows you to reduce the cost of processing one order by up to two times, the company said. Read more here.

Russian Post received the status of an IT company

On June 9, 2022, Russian Post announced that it had entered the register of IT companies accredited by the Ministry of Ministry of Digital Development.

First of all, the recognition of the Mail by the IT company once again emphasizes the main vector of changes - the transformation from a postal operator to a digital logistics company. Secondly, much in the work of the Post is aimed at changing the image. In light of this, the status of an IT company, fixed on the basis of a transparent and understandable procedure, is an important message to several target audiences at once, including potential partners, especially from the field of high technology, as well as future and current employees. In addition, a number of benefits will be available to employees.

This will allow IT specialists working for the Mail to apply for a deferral from the army if they meet the rest of the conditions.

Benefits for IT companies (tax breaks, preferential loans to developers, preferential mortgages for employees, etc.) Russian Post will not be able to apply, since this requires confirmation of the Tax Service about the share of the company's IT revenue in the total volume of receipts.

In 2021, almost a quarter of all revenues - 52.8 billion rubles. - IT services brought mail: the pochta.ru portal, mobile application, personal account of a legal entity, e-mail and others.

The growing share of digital revenue is an important but not the only measure of digital transformation. 52 million customers have digital accounts to access Mail services. More than 2.5 million parcels per month from individuals are issued on the website and in the mobile application. Over the past year, the Post has launched the opportunity to receive a parcel for another person by electronic power of attorney, sign up for a branch for a specific time, and initiate the conclusion of an agreement online for B2B clients.

In recent years, we have dramatically changed the approach to creating new products in the Mail. Many traditional postal services have already moved to "digital." We are rebuilding internal processes to shorten the development and implementation of IT services and meet customer demand. The digital competencies of our employees have grown significantly. Inclusion in the register of IT companies is a sign that we are moving in the right direction, and recognition of the success of the digital transformation of the Mail, - said Maxim Akimov, General Director of the Russian Post.

Russian Post installed Russian server equipment in data centers for 1.73 billion rubles

On May 31, 2022, Russian Post announced the installation of Russian server equipment in its data centers in the amount of 1.73 billion rubles. Deliveries were carried out by Yadro and Aquarius. Read more here.

2021

Russian Post asked the state to compensate for 1.3 billion rubles in losses from the launch of unmanned trucks

On December 13, 2021, it became known that Russian Post asked the state to compensate for 1.34 billion rubles in losses from the launch of unmanned trucks. The request for subsidies is stated in the company's proposals considered by the working group under the government on the Unmanned Logistics Corridor (BLK) project. Read more here.

Opening of the zone for testing innovative services for customers in the Skolkovo Technopark

On December 7, 2021, Russian Post announced the opening of a branch in the Skolkovo Technopark (ВЭБ.РФ Group), which will become a testing and piloting zone for innovative services for the company's customers. Read more here.

Using Blockchain to Control Shipments

At the end of September 2021, it became known about the decision of the Russian Post to use the blockchain to control shipments. The corresponding initiative was included in the company's digital transformation strategy.

As Vedomosti writes with reference to this document, the introduction of supply chain tracking using blockchain technologies is scheduled for 2023-2025. The first pilot projects of Russian Post intends to be carried out no earlier than the third or fourth quarter of 2023.

We are working on the development of services and increasing the transparency and efficiency of our logistics processes, "a representative of the Russian Post told the publication. - We are considering different options, the use of blockchain technology is one of them.

According to the newspaper, the Russian Post needs blockchain to reduce the number of lost parcels. It is possible that in the future it will replace the current mechanisms for accounting and tracking shipments, which should also lead to an overall increase in speed and quality of work. The source noted that the technology can partially duplicate the Honest Sign marking system.

According to Vladimir Urbansky, director of digital products at Russian Post, we are talking about a service for the market. Russian Post is a member of the logistics chain and, for its part, can provide services to companies outside to actually track supply chains - not only where Mail acts as a logistics operator, but in general end-to-end chains, he explained.

Vedomosti also listed several more Russian Post projects included in the digital transformation strategy:

• Pochta ID biometric identification;
• Intelligent retail price management system
• CCTV cameras;
• video analytics in liaison offices;
• IT platform for commercial cargo transportation;
• Universal payment and transfer system.^[11]

Electronic public services will be provided in the branches of the Russian Post

Russian President Vladimir Putin approved a list of instructions and recommendations to the government after the United Russia congress. One of them concerns the expansion of the list of services provided in the branches of the Russian Post.

Provide for the possibility of... receiving legally significant messages by citizens in electronic form, as well as state and municipal services, according to the Kremlin's website. This order must be executed by November 1, 2021.

Vladimir Putin announced the need to update the branches of the Russian Post to provide electronic public services during his participation in the second stage of the XX Congress of the All-Russian Political Party "United Russia" in August 2021.

I support the idea, voiced at a meeting with party leaders, to use the potential of Russian Post offices. They are in almost every rural village. It is necessary to provide resources for their renewal so that here they can, for example, introduce the delivery of medicines, products, provide certificates and extracts from the unified portal of public services, send the necessary documents to the MPSC, and provide other services necessary for people, the head of state said then.

Earlier, in a number of pilot regions, Centers for Social Services were opened in 15 branches of the Russian Post, including access points to a single portal of public services.

As it became known in September 2021, Putin instructed in the preparation of the draft budget for 2022 and 2023-2024 to provide funds for indexing the salaries of military and law enforcement officers above the inflation rate, allocate 45 billion rubles for the resettlement of emergency housing in the regions, and also budget funds for the additional capitalization of the Russian Post for its modernization. This must be done before October 1, 2021.

In early September 2021, the general director of Russian Post Maxim Akimov said that the company estimates the cost of a five-year program to modernize branches at about 100 billion rubles. He noted that while this assessment is not within the framework of specific construction estimates, the total amount will be clarified and should be agreed upon by the Ministry of Finance of the Russian Federation.^[12]

Creation of Mail Service company for IT infrastructure maintenance

On August 17, 2021, Russian Post announced the creation of a subsidiary of Mail Service, which will be responsible for servicing the IT infrastructure of the federal postal operator, mainly in the regions. Read more here.

Russian Post began to digitize paper letters and deliver them electronically

At the end of July 2021, Russian Post announced the launch of a service designed to digitize paper letters and then send them electronically. This product is addressed to companies and government agencies.

As Vedomosti writes with reference to a representative of the Russian Post, within the framework of the new service, scans of the addressee's letters can be sent, as well as loaded into the company's internal document management system if it is integrated with the Mail's IT systems.

It is reported that correspondence coming to different post offices to the company is transmitted to the digitization centers, where letters are opened and transferred to electronic form, after which they are sent or uploaded to the server to the addressee. Russian Post concludes a non-disclosure agreement with the customer and receives a power of attorney from him to receive, open and process correspondence, a company representative told the publication.

Tariffs for the service range from 4.8 rubles for digitizing one page of the document to 60 rubles for entering a document into the document management system. The representative of the enterprise claims that business usually spends about 35 thousand rubles on processing 1000 paper letters, and digitization services can reduce this figure to 25 thousand. At the same time, the delivery time of correspondence will be reduced, and sick leave and leave of employees of the document management system will not affect the processing of the correspondence flow.

So that in the flow of correspondence the addressee does not miss the court letter or the client's claim, Russian Post intends to introduce an automatic classification of correspondence by the end of this year by the types of documents and topics of letters. In the first year of the service, Russian Post plans to digitize 6 million pages of corporate correspondence. In total, 1.2 billion units of outgoing paid written correspondence were processed in 2020, which is 4.1% more than a year earlier.^[13]

Russian Post raised 11 billion rubles for digital transformation in 2020

With the help of various state support measures for 12 digital transformation projects of the Russian Post in 2020, a total of more than 11 billion rubles were attracted. This was announced by Russian Post in the annual report published on July 5, 2021.

This amount includes:

• 7.7 billion rubles - credit limit under the concessional lending program of the Ministry of Digital Development for seven projects of the Russian Post, aimed at increasing the speed of delivery of poisonings, reducing the cost of data ownership, improving the quality and speed of management decisions;
• 3.2 billion rubles on preferential leasing with GTLK for three projects of the Russian Post, including a deal on the development of the data center infrastructure: the acquisition of 2.7 billion rubles of servers and data storage systems, the total share of domestic solutions in which exceeds 70%;
• Also, Russian Post received grants totaling more than 180 million rubles. One of them is from the Skolkovo Foundation for the introduction of Rover unmanned robots for the delivery of shipments from post offices to customers in Moscow, and the second is a grant from the Russian IT Development Fund (RFRIT) for the introduction of an intelligent decision support system based on the analysis of vehicle monitoring data.

The annual report also provides spending examples of IT priorities in 2020. Updating the existing fleet of computer equipment and office equipment, as well as increasing the informatization of the postal network turned out to be one of the most expensive areas. The volume of investments here amounted to 604 million rubles.

In the data centers of the Russian Post, payment continued under the concluded lease agreements for the supplied equipment. In total, 343 million rubles were spent on these purposes in 2020.

The amount of investments in the project to introduce a unified automated system of post offices (EAS OPS) in 2020 amounted to 548 million rubles. 258 million rubles were allocated to create a single information and analytical platform DataCloud.

And for the purchase of licensed software, Russian Post spent a total of 439 million rubles in 2020. This includes licenses for antivirus software, a domestic office software product, etc.

One of the projects is the introduction of a unified information system for planning and recording the working hours of employees of post offices (WFM system) for effective planning of work schedules and automation of recording the working hours of employees. In 2020, the company developed a prototype of the WFM system, supplied equipment, granted rights to use the software, launched the system in three pilot branches. The volume of investments for this project in 2020 amounted to 291 million rubles.

Major areas include the development of a unified geo-information and analytical system for collecting, processing, analyzing, modeling and predicting spatially related information about the regional network of Russian Post. 163 million rubles were invested in this project in 2020.

As for the above-mentioned drones, in 2020, Russian Post, together Yandex Unmanned Technologies with, conducted experimental implementations and confirmed the operability of autonomous delivery vehicles by Rover in conditions close to real urban ones. In April 2020, the Yandex.Rover robot courier began delivering parcels and documents to Skolkovo to the offices of the administration and the Russian Post office. In 2021-2022 Russian Post is preparing the introduction of unmanned delivery in a number of post offices, Moscow according to the organization's annual report.

The general director of Russian Post announced plans to 4 times increase investments in Russian IT

By 2030, Russian Post plans to quadruple investments in Russian IT solutions compared to 2019, and by 2024 - to increase the share of expenses for the purchase of domestic software to 70%. Such performance indicators will be included in the Russian Post digital transformation strategy, the organization said on May 20, 2021. The document will be created according to the decision of the board of directors of the company, whose meeting was held in the same month.

As one of the largest companies in the country, Post is ready to provide demand for high-quality and competitive domestic IT products. We see ourselves as a qualified customer. We are confident that it is the demand and the highest requirements for the quality of the supplied solutions that are the most effective mechanism for the development of the industry: scientific, engineering competencies, production capacities, - says Maxim Akimov, general director of Russian Post.

Russian Post calls itself one of the largest consumers of Russian technologies. In 2019, the company's expenses on domestic software reached 2.1 billion rubles, which amounted to about 60% of total software costs.

As an example, Russian Post cited the largest purchase of equipment for domestic-made data centers in the corporate sector in 2020 - in the amount of 1.8 billion rubles. We are talking about Russian equipment manufactured by Aquarius and Yadro, necessary for the development of the Russian Post data center.

Here I must say that the Russian Post was ordered to urgently hold tenders for the purchase of servers, data storage systems (DSS) and hardware and software systems (agro-industrial complex ). The Kommersant newspaper wrote in October 2020 that the Federal Property Management Agency sent the organization a corresponding directive to the board of directors for approval by the Ministry of Ministry of Digital Development, the Ministry of Industry and Trade and the Ministry of Finance. Tenders should be held before December 30, 2020, the estimated amount of purchase of domestic equipment was 3 billion rubles "^[14]

The organization also purchased network equipment for its post offices to ensure stable operation of the corporate data network. The equipment manufacturer is Eltex, which has adapted its equipment to the requirements of the Russian Post. The purchases took place within the framework of the federal project "Digital Technologies" of the national program "Digital Economy of the Russian Federation," leasing financing of GTLK was used .

Russian Post also carried out one of the largest 1C implementations in the country. Its complex of information systems "1C" covers the tasks of operational accounting, accounting, tax, personnel accounting and payroll calculation, formation of consolidated statements, accounting of real estate and land plots, electronic document management, procurement activities. The company invested about 5 billion rubles in the implementation and support of 1C in the period from 2010 to 2020, and by 2025 intends to invest another 3.5 billion rubles in the development of the 1C information system complex.

In addition, Russian Post is one of the largest corporate users of the MyOffice office suite. By the end of 2021, it is planned to complete the piloting of the solution at the selected departments and begin preparations for replication.

And to ensure information security, the company uses mainly domestic solutions, the share of which exceeds 70%. In particular, Kaspersky Lab products are installed on all work computers of employees.

Launch of an online simulator for acquaintance with the services and activities of the Russian Post

The Corporate University of Russian Post, together with the company "Preaktum," launched an online simulator (virtual internship) to get acquainted with the services and activities of the Post. For May 2021, he helps to study the structure of the company for students of educational organizations. This was announced by "Prepactum" on May 1, 2021. In the future, with its help, the Post will be able to train employees and increase their competencies.

Online work experience simulator (virtual internship) is a series of theoretical and practical tasks that allow you to learn more about the principles and specifics of the Post, Russia acquire useful skills and test your knowledge. Tasks are divided by topics:, e-commerce services for individuals and, online stores ground and air, logistics as well as the operational unit. Such training helps to form a detailed idea of ​ ​ the company and the prospects for its development.

It takes at least a week to present our services in detail and quality and acquaint students with the key activities of the Post. Using an online work experience simulator, this can be done in five hours of independent work. We have integrated an online simulator into an entrepreneurial case so that students can quickly study the corporate tasks of the company and increase their competencies, "commented Yulia Cherednikova, head of the Russian Post Corporate University.

The online simulator was launched as a digital tool to increase awareness of the activities of the Post and attract young people to work in the company.

"Russian Post" creates a legal entity for the IT division for the sake of benefits

In early April 2021, it became known that large Russian companies began to create individual legal entities for their IT divisions in order to take advantage of those introduced in January. In tax relief particular, "," VimpelCom MTS"," "" and "" resorted to business restructuring. Russian PostRosatomSber More. here

"Russian Post": we are sorely lacking developers

Answering TAdviser's questions at a press conference in January 2021, Maxim Akimov, CEO of Russian Post, noted the company's urgent need to increase the number of digital product developers and plans to increase key competencies in the field of "numbers" inside instead of fully relying on third-party contractors.

This is one of the reasons that in 2021 the Russian Post needed to significantly increase its budget for digital development: by 42% - this indicator was cited by Maxim Akimov. He noted that significant growth here occurs despite the fact that the expected increase in the company's revenue in 2021 is about 10%.

This is a shift towards "numbers" and digital spending. We have nowhere to go. We need to at least double the number of developers in the company and other specialists: designers, testers, architects, - said Maxim Akimov.

The company, however, found it difficult to clarify what kind of digital expenses are meant. In September 2019, Sergei Emelchenkovov, deputy general director for IT at Russian Post, said in an interview with TAdviser that the amount of the digitalization budget declared in the strategy was 40 billion rubles for five years, i.e. an average of 8 billion rubles a year. This is about CAPEX. Operating costs are comparable, said Emelchenkov.

To develop and develop digital applications, there is a division of Pochtatech, which Maxim Akimov calls the "digital factory." The general director of Russian Post noted that there is a catastrophic lack of developers. And in order to provide these people with the best working conditions in order to take advantage of the new benefits (tax breaks for IT companies - approx. TAdviser), which the government launched on behalf of the president of the country, Russian Post created a separate company in its contour.

According to the database of legal entities Kontur.Fokus, "Pochtatech was formed as a separate company in December 2020. Its founder is Post Digital, a company within Russian Post. Moreover, the separation of this unit into a separate legal entity is not the first time: in the same form, Pochtatech worked until 2019, but then became the internal division of Russian Post, which the company then explained TAdviser as operational subtleties.

The Russian Post previously told TAdviser that Pochtatech intends to double its staff to 1.2 thousand people by mid-2021. In January 2021, the company clarified to TAdviser that the current number of Postatech personnel is 990 people.

The task of Pochtatech is to ensure a short time for the launch of new digital solutions, simplify the hiring of personnel and partly purchases from a regulatory point of view, as well as concentrate competencies within, hiring programmers, and not giving everything to vendors.

Akimov connects the latter with the fact that when developing some products of the Russian Post, it is necessary to take into account its specifics, such as, for example, the huge territorial distribution and the large number of employees. And it is better to keep such competencies inside the organization, and not outside.

According to the general director of Russian Post, the company not only seeks to provide training for IT specialists, but also to acquire talents.

It's not just about salary, it's about creating good working conditions. We have digital specialists working in Moscow, St. Petersburg, we have good sites in Omsk, Perm, we are developing cooperation with Innopolis in Tatarstan, - said Akimov.

In April 2020, the Russian Post told TAdviser that Pochtatech is based in Moscow, and the St. Petersburg branch is its only additional branch. Thus, in 2020 there was a geographical expansion of the development team.

In addition, the Russian Post includes the Mail Service company, which provides a service for servicing infrastructure, primarily computing, said Maxim Akimov.

In 2020, the company created a digitalization coordinating body - a digitalization and technology committee. His tasks include analyzing and prioritizing digital projects in order to most optimally allocate resources to digital, harmonizing the development of IT architecture, infrastructure, computing power, communication channels, etc.

Also, for example, with the participation of the committee, new tools for managing the digital budget were formed, because there are many complex issues related primarily to the cost of the life cycle and management of the development economy. With the help of these tools, an analysis is carried out, for example, that it is better to rent or purchase by subscription, or to develop themselves or order development.

At the same time, from the words of Maxim Akimov it follows that he himself is actively involved in activities related to digitalization. He says that every day he begins and ends dialogues with product owners and other specialists about how much development is still to be done, and what had to be done yesterday.

General Director of Russian Post Maxim Akimov: there is no reason for the dismissal of Sergei Emelchenkov

Deputy General Director of Russian Post Sergei Emelchenkov, who oversaw digitalization and was accused of abuse of office, was not dismissed from the company, there is no reason for this, TAdviser said at a press conference in January 2021, Post CEO Maxim Akimov. Read more here.

2020

Russian Post has created a holding for the IT direction

On December 24, 2020, it became known about the creation by Russian Post of a new company that will deal with IT projects. It was called "Post Digital," as evidenced by the data of the SPARK-Interfax system. Read more here.

"Russian Post" began to accept overlaid payments without a deposit

You can now pay by card for an on-order payment from online stores. This was announced by the Russian Post on December 14, 2020.

Previously, the rules for the provision of postal services - the main regulatory document under which the Post works Russia and which is approved, Government assumed the acceptance of postal orders (and with them imposed payments) only for cash. The changes made to this document at the end of November 2020 remove the restrictions on the payment of imposed payments for non-cash. More than 55 thousand pos terminals have been installed in post offices to accept non-cash payments.

An on-account payment is a convenient way to pay for an ordered item when it is received at Russian Post offices. For example, if a buyer makes an order for the first time in an online store and wants to be sure that the seller will actually send it, and the package will safely arrive at the post office. The customer pays for the order before delivering the package. In order for him to make sure that the contents of the package match the order, the package must be sent with an attachment description before payment.

We had a big request from companies e-commerce for cashless payment of imposed payments. This issue has finally been resolved, and now we can provide customers with a convenient service, - said the Deputy General of Russian Post JSC for e-commerce. Alexey Skatin- We expect that this will increase the popularity of the service of superimposed payment and spur the development of the electronic market trade as a whole.

Russian Post received loans worth 7.5 billion rubles for digital transformation

On November 30, 2020, Russian Post announced the conclusion of three loan agreements - with Sberbank, Raiffeisen Bank and Alfa Bank - in order to raise funds for digital transformation. The interest rate on loans is less than 3% per annum, the postal operator said in a statement.

In particular, credit funds will be aimed at developing an intelligent sorting management system, a platform for managing georegulated storage and ordering, an optimized online platform for the provision of products and services.

In addition, within the framework of digitalization, Russian Post is developing a platform for unified geo-information and analytical support for regional network management, a single information and communication platform, a single automated system of branches and a single information and analytical platform (DataCloud).

Russian Post finances its digitalization under a preferential lending program, which is Ministry of Digital Development of the Russian Federation implemented within the framework of the national Digital Economy program.

According to the deputy head of the Ministry of Digital Maxim Parshin, in the case of Russian Post, this is the first loan taken by the state-owned company under the ministry's program, by the end of November 2020, an application for a total of 30 billion rubles was being considered . Among the conditions is the predominant use of domestic software, he clarified to Kommersant.

President of Russoft Valentin Makarov considers concessional lending to carry out digital transformation of state corporations to be the right way. But at the same time, they are given preferences over private business, and digital transformation for them is largely just "another campaign, as it was with innovative development programs," he added.^[15][16]

Russian Post decided not to buy a cloud provider

Russian Post abandoned the idea of ​ ​ buying a cloud provider, but is going to purchase cloud solutions from market leaders. This was announced on September 24 by the general director of the Russian Post Maxim Akimov.

We will move into the clouds, moving away from the floor, from the racks towards not only renting, but also buying services, ready-made cloud solutions for all our applications. We will not buy a cloud provider, we will purchase solutions. Everyone has to do their own business. There are market leaders. We are testing a number of solutions with them, - said Maxim Akimov.

What kind of decisions are we talking about, he did not explain.

Note that in the spring TAdviser it became known that Russian Post faces a dilemma: to use data centers in the European part of the country, create its own data centers there or buy a cloud provider.

So far, Russian Post uses three data centers: one own and two leased - the TrustInfo data center owned by I-Teco, and the Rostelecom data center.

"Russian Post" became a participant in the acceleration and educational program for the development of anti-crisis leaders and teams of the digital economy "CLICK"

Russian Post became a strategic partner and participant in the acceleration educational program for the development of anti-crisis leaders and teams of the digital economy "CLICK." The Post reported this on September 21, 2020. The program is provided for by the federal project "Personnel for the digital" economies national program. Digital economy of the Russian Federation"" The organizer and initiator of the project is ANO "University of the National Technological Initiative 20.35" in cooperation with, Ministry of Economic Development Russia Ministry of Digital Development, Communications and Mass Media Russia and with support. Strategic Initiatives Agencies

The goal of the project is to train leaders who can lead the company's digital transformation processes. About 1000 key managers of the Post will gain the necessary skills in managing digitalization and working with big data.

The program starts on September 21, 2020 with a two-week online intensive, where listeners in real cases will get acquainted with methods and technologies for managing based on. From data October 5 to November 25, an educational track will be held, where the Post teams will work on their projects selected for the program.

In the process of passing the program, hypotheses of digitalization of the postal business will be tested. Russian Post intends to explore in practice such areas as biometrics, marketplace, telemedicine, corporate services, the Internet of Things (IoT), robotics and sensory, computer vision and analytics, recognition, analysis and speech synthesis systems.

Managers will learn to improve the quality of management solutions using data technologies, implement various approaches based on digital solutions and will receive other competencies necessary to implement the company's digital strategy.

Our priority is the development of digital competencies of personnel. Russian Post is developing to provide customers with the best quality services. We strive to be faster and more accurate, and the only way to achieve this goal is to invest in human capital and prepare employees for work in high-tech reality, - comments Maxim Akimov, General Director of Russian Post JSC .

The 2020 situation, the link between the pandemic and the economic crisis, has shown that we are incredibly poor in terms of objective analytical tools. Therefore, it is especially important to investigate and implement other management approaches that contribute to the development of digital competencies. I am sure that the KLIK Program will help determine priorities in project work on digitalization, and will also become an additional incentive within the framework of the challenges and challenges of digital development faced by such a system-forming enterprise of the Russian economy as the Russian Post, "said Dmitry Peskov, Special Representative of the President of the Russian Federation on digital and technological development.

Vladimir Savkin becomes acting Chief information officer

On August 7, 2020, the Russian Post told TAdviser about the appointment of Vladimir Savkin to the post of acting deputy general director of the company for information technology. Read more here.

Connection to delivery by Russian Post through Yandex.Market's personal account

Stores from 18 cities received the possibility of a simplified connection to delivery by Russian Post through their personal account on the Yandex.Market. This was announced on July 30, 2020 by the Russian Post. Read more here.

Investing 1.5 billion rubles in digital projects

On July 15, 2020, it became known about the allocation by Russian Post of another 1.5 billion rubles for digital transformation. Part of the money will go to double the staff of IT specialists by 2021 and increase the annual salary fund from 1.7 to 2.5 billion rubles.

Vladimir Urbansky, head of its digital division, Postal Technologies, spoke about the new technological initiatives of Russian Post in an interview with Kommersant. According to him, it is planned to invest in the development of a mobile application and marketplace, a service for digitizing incoming mail and other digital services.

In addition, Russian Post optimizes internal processes through a network management platform and big data storage. This will eliminate errors that led to a shortfall of up to 250 million rubles a year, the company expects.

Logistics of Russian Post is also being transformed. In particular, with the help of a new platform, it is planned to control the movement of departures along the entire route.

This should increase the speed of delivery of international shipments, both imports and exports, says Denis Ilyin, general director of Russian Post for international business. He explained that before the mail and its clients could not observe the movement of departures abroad, they fell into the field of visibility only within the country.

According to Dmitry Bespalov, Director of Digital Products at Deloitte Legal in the CIS, foreign tracking may allow Russian Post to better predict capacity utilization and thereby improve the service.

The ability to track the status of parcels sent abroad is an important element for improving the quality of service and a tool for competition with major international operators, agrees Mikhail Burmistrov, CEO of Infoline Analytics^[17]

Russian Post adopted a new digital transformation strategy

On July 10, 2020, it became known about the new strategy for the digital transformation of Russian Post. Igor Shiyanov, head of the strategic development department of Russian Post, spoke about one of the main directions of the chosen course in a conversation with RIA Novosti.

According to him, Post spent about 2 billion rubles on the purchase of domestic software. Now the joint-stock company strives for the fact that in three years of fully equipping with Russian software all jobs, which will require another 2 billion rubles of investments, Shiyanov said.

We will continue the course towards the predominant use of domestic software in the strategy of digital transformation of Post, "he said.

On July 9, 2020, the head Governments of the Russian Federation Mikhail Mishustin said that companies with state participation should mainly use Russian ON along with government agencies. Such companies, according to the Prime Minister, will have to prepare a digital transformation program that provides for the priority use of domestic software solutions, and they will be considered by the government commission on digital development. By July 2020, the Russian Federation has a directive on the phased transition of state-owned companies to domestic software until 2021.

As Sergey Emelchenkov, deputy head of the Russian Post, emphasized in a conversation with Rossiyskaya Gazeta, more and more mail customers receive services precisely through digital channels and highly appreciate their quality.

We often enter the top 10 in popularity in the Shopping category, this is a high indicator and evidence that we managed to make the desired and convenient product, - he said on July 12, 2020 - on the birthday of Russian Post.

One of the main goals of the company, outlined in the development strategy until 2030, is to develop into an advanced state-owned multifunctional company.^[18]

Putin approved the decision of the Russian Post to provide cloud services to small companies and teach them to do business online

Maxim Akimov, General Director, Chairman of the Board of Russian Post, at a meeting with President Vladimir Putin on July 7, 2020, announced the company's readiness to provide cloud services to small and medium-sized businesses and asked the head of state to support this initiative. The relevant information is posted on the Kremlin website.

It is very important, especially now, to actually restart small and medium-sized enterprises. Online trading channels are an ideal story for starting a business, but you need to simultaneously give state support measures, give good logistics. And "Mail" is the only organization that can from point to point (I do not take the capital), for example, from Chelyabinsk to Khabarovsk, deliver any departure, give "cloud services," accounting, commercial accounting and, most importantly, teach people to do business online, - said Maxim Akimov.

A TAdviser source close to Russian Post said that the company faces a dilemma on how to organize the provision of cloud services: whether to use data centers in the European part of the country, create its own data centers there, or buy a cloud provider. A decision on this issue is planned to be submitted to the board of directors in July 2020, says the interlocutor of TAdviser.

According to Maxim Akimov, said at a meeting with the president, the company has already talked about services for small and medium-sized companies with the head of the small and medium-sized business corporation (SME) Alexander Braverman.

This fully corresponds to the draft national economic development plan, there are appropriate measures. Therefore, we ask your support in integrating these measures, especially since they will not require additional large financial investments. Maybe these are specific support measures related to the training of people, nothing more, - suggested Maxim Akimov.

During the meeting with the head of state, Maxim Akimov also told him about other initiatives of the Russian Post. One of them is a product called Mail Business.

This is a whole series of digital solutions that are related to e-commerce. E-commerce gave us a significant increase in revenue for 2019, we crossed the bar of 200 billion, starting in 2009 from 90, this is a rapid growth. And the main increase, of course, is given by e-commerce, and domestic Russian e-commerce, - Maxim Akimov informed.

The second initiative involves the creation by the Russian Post of social centers in the countryside. Maxim Akimov asked the head of state to support the project, but added that "rather it is of a coordinating nature."

For 10 million people, we are the only point of state presence. We are there and a store, and a bank, and a service center. Of course, if you correctly allocate the resources of state programs without attracting new resources (this is a program for state support of the village, for the social development of the village, the program "Digital Economy"), then "Russian Post" is an ideal place, - explained Maxim Akimov.

Vladimir Putin spoke approvingly about the Russian Post projects voiced by Akimov.

Russian Post began sending electronic notifications

On April 24, 2020, Russian Post announced that it had begun sending electronic notifications of the receipt of registered mail. Users who have issued a simple electronic signature on the mail may refuse to receive notifications on paper.

Previously, the postman would drop the notice into the mailbox the next working day after processing the shipment at the post office. Thanks to electronic notifications, the client's notification of the receipt of a registered parcel or letter becomes faster, explained in the Russian Post.

After processing the shipment in the post office, an electronic notification automatically arrives to the client by e-mail or in the form of SMS to the telephone number that he indicated when registering a simple electronic signature. Users of the Rossi Post mobile application will also receive a push notification. After that, you can immediately go to the mail or arrange home delivery on the site or in the application.

Russian Post systematically translates interaction with customers into online format. An electronic notification is an instant receipt of information. We strive to make our services fast and convenient to meet the needs of our users, - said  Mikhail Volkov, Deputy General Director of Russian Post for Operational Management and Retail.

You can connect to the service in the Russian Post mobile application in the My Profile section, in your personal account on the www.pochta.ru website or in any post office. To do this, you need to have a simple electronic signature, which can be issued on the website of the Russian Post through a confirmed profile of State Public services or in any post office. According to its own data, by April 24, 2020, almost 77% of mail is received by Russian Post clients using a simple electronic signature.

Thousands of Russian Post employees switch to remote work during the COVID-19 epidemic

Russian Post has begun transferring office employees to remote work due to the difficult epidemiological situation due to the spread of the coronavirus. The primary task is to disperse employees in the cities where the virus spreads, primarily in Moscow and St. Petersburg, Russian Post reports. The process started on March 18, and as of March 23, 54% of employees of the Moscow office and Pochtatech work remotely. The office in St. Petersburg has been transferred to a remote work format by 50%.

IT services are completing work to provide employees with VPN channels and applications for remote work.

Those employees who remain in offices are placed at a greater distance from each other. A restriction on any face-to-face meetings has been introduced.

The Russian Post told TAdviser that on March 20, more than 1.5 thousand remote workplaces were opened with secure access to all corporate services for employees of the central office in Moscow. In total, about 3 thousand such workplaces were opened in the country. In the week of March 23-30, it is planned to open another 6 thousand remote workplaces with full access in the regions.

Answering the question about what is included in the concept of "remote workplace," the Russian Post reported that this is access from a home computer or from a corporate laptop to a workplace in the office.

In other words, an employee on his computer has the same systems as if he is in the office: Microsoft Office, e-turnover system, internal portal, accounting, production systems, etc. Moreover, the calendar, as before, contains meetings, and by clicking on the current meeting, an employee can talk with all its participants who are at home or in the Post office, "TAdviser explained in" Russian Post. "

The organization added that the remote access solution stack also includes the MyOffice product for some of the employees who participate in the pilot project for its implementation. By 2021, all 82 regional branches of the postal enterprise must be equipped with this software - a total of 30 thousand licenses will be needed.

Deputy General Director for IT and Development of Digital Services of Russian Post Sergei Emelchenkov in an interview with TAdviser in September 2019 said that replacing Microsoft Office is a huge job in terms of complexity.

Through the use of digital technologies, the organization seeks to protect its other employees as well as customers. Thus, in this situation, Russian Post used all possible customer notification channels to call for the use of digital services, thereby reducing traffic in branches. Russian Post is also increasing the volume of delivery services, while all couriers will be briefed on contactless parcel transfer and door-to-door delivery. Customers are invited to more often resort to delivery services by couriers and postmen for regular parcels.

Approval of the order on the temporary transfer of some employees to remote work due to the COVID-19 epidemic

The General Director Maxim Akimov approved the order to temporarily transfer some of the Post Office employees Russia to remote work. This decision is caused by the current epidemiological situation in the country and the risk of the spread of coronavirus infection in the city (2019-nCoV). This was announced on March 20, 2020 by "."Russian Post

About half of the employees of the Company's Management Office and 30% of office employees of regional departments switch to a remote format. Transfer to "remote" will minimize the number of contacts of employees and, accordingly, reduce the likelihood of infection with viral infections.

Employees converted to remote work have received clear instructions and full IT support to organize effective work.

In offices, sanitary treatment measures have been strengthened, employees who remained at workplaces are provided with disinfectants. When placing them in the premises, the necessary safe distance is observed.

The number of employees working remotely can be revised depending on the epidemiological situation in a particular region.

The organized transition of the management staff to a remote format of work will ensure the uninterrupted functioning of the postal network. All branches of the Russian Post are operating normally. The company timely fulfills its obligations, including social - payment of pensions and benefits, delivery of mail, acceptance of payment for utilities and other services.

To reduce the number of possible customer contacts with each other and with employees of communications offices, the Russian Post reminds of convenient digital services and recommends getting acquainted with their capabilities. For example, on the company's website or in a mobile application, you can issue and pay for parcels online or order the delivery of items by a postman or courier directly to your home.

Russian Post takes care of protecting the health of customers and employees: several times a day, wet cleaning is carried out using disinfectants and ventilation of premises, and managers closely monitor the well-being of employees. Additional security measures are being worked out.

The heads of post offices will help control the situation on coronavirus. communications A special form of operational collection has been created, information through which they will be able to regularly inform the operational headquarters of Russian Post JSC about the state of health of employees, the availability of the necessary protective equipment in the postal office, the frequency of cleaning and the operational situation in the postal network.

Launch of a digital fleet management platform

In mid-February 2020, Russian Post announced the launch of a digital platform for Big Data analysis, with which it will manage its fleet. Total investments in the project are estimated at 400 million rubles, of which 120 million rubles will be invested in 2020, Vedomosti writes with reference to a representative of Russian Post. Read more here.

Choosing between data centers and buying a cloud provider

Russian Post abandoned plans to deploy data centers in eastern Russia and is considering two options: use data centers in the European part of the country or buy a cloud provider. This was announced on January 24, 2020 to TAdviser by Sergey Emelchenkov, Deputy General Director for Information Technologies and Development of Digital Services of Russian Post.

According to Emelchenkov, Russian Post has completely revised the strategy for using data centers by the company.

Russian Post wants to deploy an enterprise cloud. The main question of the company in this regard is to create its own data centers or acquire them on the market. The decision will be made by the board of directors of Russian Post, "Sergei Emelchenkov told TAdviser.

The territorial location of data centers, according to him, in modern realities no longer matters much. Therefore, it is not important for the Russian Post either. However, most likely, the new data centers of the Russian Post will not be located in eastern Russia, despite previous plans to deploy them in this region.

Most likely, the data centers entering the corporate cloud of Russian Post will be located in the European part of Russia, and not in the eastern part. The reason for this is the company's more reliable channels in the European part of the country. At the same time, in addition to the scenarios for deploying data centers, Russian Post is considering the possibility of entering the capital or buying a large cloud provider, "Sergei Emelchenkov told TAdviser.

2019

How Russian Post is building a digital ecosystem

In early November 2019, it became known about the plans of the Russian Post to develop its own digital ecosystem. This is stated in the strategy for the development of the enterprise until 2027.

According to the document referred to by Kommersant, by 2027, Russian Post expects to become a "digital state multifunctional ecosystem of platform businesses."

It is planned to launch various online services, including for commercial real estate management and for ordering retail goods, as well as monetize the state information system of housing and communal services.

Depending on the development scenarios, the investment program of the federal postal operator until 2027 will range from 221 billion rubles to 353 billion rubles. For digital transformation, it is planned to allocate 47 billion rubles, for the development of logistics - 32 billion rubles, for the modernization of post offices in large cities, the expansion of the network and "improving the working conditions of personnel" - 33 billion rubles.

The development of new products will require another 31 billion rubles. Russian Post also proposes to create an aggregator to provide social, household, public services and educational services, which will require 85 billion rubles of state financing.

At the same time, the project says that a change in the macroeconomic situation in the country and a reduction in the market for postal services may interfere with the implementation of the strategy. Among other negative factors, Russian Post includes pension reform and state policy to reduce the circulation of cash supply, which will lead to a decrease in income from pension payments.

Earlier in 2019, the head of the Ministry of Telecom and Mass Communications Konstantin Noskov said that, despite the use of digital technologies, the number of branches of the Russian Post would not be reduced.^[19]

Interview TAdviser: CIO "Post of Russia" Sergey Emelchenkov - about digital KPI, the upcoming doubling of IT personnel and import substitution

Sergey Emelchenkov, Deputy General Director for Information Technologies and Development of Digital Services of Russian Post, spoke in an interview with TAdviser about the digital transformation of the enterprise, IT strategy and key import substitution projects .

Start of implementation of the geoinformation and analytical support platform

Russian Post September 10, 2019 announced the start of the introduction of a single platform geoinformation-analytical to support its activities. Its deployment will provide a systematic approach to business management and allow you to quickly make decisions based on analysis. big data

The platform will be based on progressive methods of analysis and forecasting with algorithmic machine learning using analysis and processing of structured and unstructured data. When designing the system, Russian Post was guided by the successful experience of using similar instruments in large retail chains, international companies and banking organizations of a federal scale.

It is assumed that the analytical platform will allow the management of the Russian Post to receive real-time operational data on the key indicators of each department: staffing, workload, financial indicators, etc. According to Post's calculations, in the future this will contribute to an increase in the quality of customer service, help identify development zones in processes and increase their effectiveness.

Pilot operation of the analytical platform is planned to be launched in the first quarter of 2020. The connection of the entire network to the system is scheduled for the second quarter of 2020.

The platform will be integrated with other information systems of the Russian Post, for example, with an electronic queue management system, a personnel time management system. We have a significant client audience and a wide range of services in demand among customers, so we need to be able to structure and manage big data based on world practices, "said Mikhail Volkov, Deputy General Director of the Russian Post for Operational Management and Retail.

In the next five years, the Russian Post plans to allocate more than 40 billion rubles for digitalization.

Launch of electronic stamps

On August 20, 2019, Russian Post announced the introduction of payment for correspondence using electronic signs, which will become the equivalent of traditional stamps.

At the time of the launch of the technology, it is available in experimental mode to individual legal entities that can independently make an advance payment for postal services through their personal account on the site, requesting the required number of electronic stamps. The brand itself is printed using a printer in the form of a QR code directly on an envelope or on self-adhesive paper.

In the post office where the letter will arrive, the code is recognized using a scanner. As a sign of online payment, key information about the departure, the place of delivery of the mail, its type and tariff are laid.

The new service of Russian Post will allow customers to optimize the business process of preferred training and avoid the cost of paying for additional services for applying postage signs or buying and maintaining a franking machine, including training staff to work with it. Thanks to the new electronic service, the client will be able to do everything on his own, saving money.

 Yaroslav Mandron, Deputy General Director of Russian Post for Postal Business and Social Services, says that the new technology will improve the quality of customer service and reduce costs. 

As part of piloting, it is planned to conduct load testing of the service, test new business processes in terms of receiving, forwarding, presenting written correspondence with the applied signs of online payment, create optimal interaction interfaces, including transforming and improving the user experience of clients - legal entities. In the future, it is planned to make this service available to individuals, "he said.[20]

Couriers "Post of Russia" began to accept payment by bank cards

Now you can pay for the order from the online store when you receive the goods from the courier of the Russian Post with a bank card. This was reported in the "Russian Post" on June 25, 2019. Read more here.

"Digital income" of the Russian Post in 2019 will reach 15 billion rubles

According to experts of the Russian Post, over the year the "digital income" of the Mail from the introduction and use of electronic services and platforms will reach 15 billion rubles. TAdviser was informed about this by the federal postal operator on June 24, 2019. Among the most financially successful digital services: solutions for business - the otpravka.pochta.ru portal and API, services for individuals provided through the Russian Post website, as well as a service of registered mail.

The leader in profitability is API business solutions that help integrate Russian Post services into third-party sites, applications, the customer's accounting and document management system, add a shipment tracking function and an order handling system.

Among the most popular digital solutions of the Russian Post is the pochta.ru portal, which provides services for the delivery of letters, parcels, money transfers, courier calls, financial services. As of June 2019, customers of the national postal operator throughout the country hand over more than 550 thousand issued online parcels per month. At the same time, 17% of parcels are issued by customers online.

Closes the top three service of electronic registered letters, which allows you to deliver legally significant correspondence from state authorities, receive decisions on traffic violations in electronic form and pay fines "in one click" - about 25% of all correspondence from government agencies Russian Post receives in electronic form, and in 2019 it is planned to increase the volume to 50%. Revenue from the use of the service doubled over the year. The service is most popular in the capital region, as well as in the Rostov, Yaroslavl and Orenburg regions. The plans are to connect more than 80 regions to the service in 2019.

Such dynamics show the demand for digital services among our clients and the justification of investments in the digital transformation of the enterprise, - said Sergey Emelchenkov, Deputy General Director for Information Technologies and Digital Services Development.

Russian Post offices in remote settlements are equipped with telemedicine complexes

On June 5, 2019, the Russian Post announced that, together with Mobile Medical Technologies, it was launching a pilot project to increase the availability of medical care in remote settlements of Russia. Read more here.

More than 2000 publishers switched to an electronic model of interaction through the digital service "Russian Post"

On May 28, 2019, the company Russian Post"" announced that the publisher's personal account, the Postal electronic service, Russia designed to simplify the interaction of the Postal subscription agency and print publishers, is expanding its partner network.

"In 2016, 320 publishers actively used the service. By the end of 2018, the number of partners working through the Personal Account had grown almost 7 times. All publishers who work with the Subscription Agency of the Russian Post have a Personal Account on the site. As of May 2019, coverage is over 2,000 publishing houses. " Yaroslav Mandron, Deputy General Director of the Russian Post for Postal Business and Social Services

The publisher's personal account is an automated service that was launched in 2015 to optimize interaction and operational exchange of information and documents between the subscription agency of Russian Post and the Publisher. The service is the own development of the Russian Post and provides interaction between counterparties of the Subscription Agency at both the federal and regional levels.

Personal account simplifies the work of publishers, allows you to calculate the cost of subscription, discounts and benefits. The end price for the subscriber is calculated automatically. In turn, electronic passports, which are assigned to publishers, help to store important data, view or upload electronic documents. Newspapers and magazines appear in the subscription catalog and in post offices at the same time - you can get acquainted with them in the online service.

Russian Post will double the number of IT specialists and invest 40 billion rubles in digitalization

In March 2019, Nikolai Podguzov, General Director of Russian Post, spoke about the digitalization of the company. According to him, this process has been going on for about two years and pursues several key tasks: building a digital enterprise management platform, transferring customer interaction to digital channels, as well as transforming the work of postmen based on modern technologies.

Podguzov noted that in the next 5 years, more than 40 billion rubles will be allocated for the digitalization of the company. About 15 billion will be invested in strengthening the digital infrastructure, about 10 billion - in the implementation of projects on cloud computing, big data processing, in testing the work of artificial intelligence for robotizing business processes. Another 10-15 billion rubles will be invested in the digitalization of products and services.

To increase the efficiency of digital transformation, the Russian Post created a single competence center represented by the subsidiary Postal Technologies (PostTech). Its staff now has about 500 programmers and developers, by the end of the year their number will almost double. The company is engaged in the development of a digital platform and the development of products based on the best available technologies, said the general director of Post.

Noting the company's success in product development, Nikolai Podguzov said that one of the most popular mail services - a simple electronic signature (PEP) - was developed by specialists from Postal Technologies. The introduction of a simple electronic signature made it possible to abandon the use of paper forms and reduce the time for receiving parcels by customers by 5 times. With the help of an electronic signature, every second parcel in Russia is issued.

The first results of the transformation of the Russian Post are already visible. New digital products are emerging, their development and implementation time has decreased. If recently the product development period in the Russian Post was 15 months, today we launch products in less than six months. We define top-level product goals, and divide the tasks for developers into two-week and monthly cycles. Thanks to this approach, we began to devote more time to customer feedback and refine products based on it, - said the general director of Russian Post.

Installation of 50 thousand terminals in Russian Post offices for payment with bank cards

On February 14, 2019, the company Russian Post announced that it had Post Bank jointly completed the main stage of installing terminals non-cash payment in post offices. 50 communications thousand operating windows of the Mail throughout the Russia country, more than 60% of which are located in small towns and rural areas, were equipped, thanks pos-terminals to which customers have the opportunity to pay for postal services. bank cards Merchant acquiring support of the national postal operator is carried out by the Post. Bank

According to the company, with the help of a bank card in the Russian Post offices, you can pay for postal services, including sending parcels, parcels, registered letters, express delivery, subscribing to the cell of the subscription mailbox. In addition, cashless payment is possible when buying envelopes, stamps, stationery, printed periodicals, goods of your own postal retail. For stable operation of payment terminals and ATMs, Post offices are equipped with high-speed Internet access. The terminals support the technical possibility of making payments using the most popular contactless payment services.

As of February 2019, cashless payment for services is rapidly gaining popularity among Russians, so equipping post offices with payment terminals is an important step aimed at improving the quality of customer service. It is also necessary to note the social significance of the project. Thanks to him, in many settlements, the possibility of paying with a card appeared for the first time. In small towns and villages, the transition to a cashless form of payment and acquaintance with modern payment instruments are a long-overdue need, one of the first and most important steps towards improving the financial literacy of Russians. Vladimir Salakhutdinov, Deputy General Director of the Russian Post for Financial Business

As of February 2019, terminals are installed in 37 thousand post offices throughout Russia that meet the necessary technical requirements. Compartments not yet equipped with pos terminals will be equipped with them as they are modernized. The share of non-cash payments on the Russian Post in 2018 more than tripled compared to 2017.

Equipping post offices with terminals is a project of social importance. Because in many villages and small cities there are often no bank branches and ATMs where citizens can withdraw cash, replenish the card or make other financial transactions. The presence of a terminal at the post office in this situation becomes a real salvation for people living in small and remote settlements. An additional advantage, which is especially appreciated by older people, is the ability to withdraw from the terminal any amount required at the moment, including not "round," with an accuracy of a penny. In many remote communities. the installation of payment terminals at the post office ensured the arrival of modern banking infrastructure. Elena Mokhnacheva, Member of the Management Board, Operating Director of Post Bank

Employees of the Russian Post offices in which the terminals are installed are trained, during which they are told about how to use the terminal, what services are available with its help, including financial ones. In the windows where postal employees provide banking services according to the agency scheme, Bank Post clients can withdraw or deposit cash on the card, open a deposit, and repay a loan.

Completion of Sortmaster implementation across the country

On February 4, 2019, Russian Post announced a reduction in the number of manual operations. The introduction of the automated information system "Variety-Master" has been completed throughout the country at more than 1,050 regional sorting centers, as well as at the Moscow and St. Petersburg automated sorting centers.

The program "Variety-Master," developed by the Russian Post on the basis of domestic software, is based on minimizing manual actions. The implementation of the system allows regional sorting centers to exchange information about all mail items online.

The implementation of the system will significantly reduce the process of processing mail. Due to the digitalization of processes, mail sorting for operators is significantly simplified. With the help of mobile terminals, the system gives hints on the processing of shipments. All supporting documents shall be executed automatically.

Reconciliation and correction of information takes place automatically and does not require the intervention of mail employees. If there is a delay in the passage of shipments and containers through the sorting unit, the Sort-Master program allows you to identify the stage at which the slowdown occurred and quickly eliminate its cause.

The main task that faced us was to automate document flow when working with mail in sorting centers. They used to be handmade, and it took a considerable amount of time. With the introduction of the created software product, all accompanying documents in the sorting areas are filled out automatically, and the process of processing mail is recorded on the common server.

For February 2019, one of the main tasks of the Russian Post is to create high-tech logistics centers throughout the country so that the recipient is guaranteed the optimal delivery time for his order. The goal of the transformation is to create a single ecosystem of digital logistics to ensure the growth of the digital economy.

Russian Post has formed a single data center

In January 2019, Russian Post announced the completion of the creation of a joint data center. It was implemented on the basis of the TrustInfo data center owned by I-Teco in Moscow and the Rostelecom data center in Adler. Read more here.

2017

IT Infrastructure Overview

Russian Post unites one of the largest teams in the country: the company employs 350 thousand employees, more than 160 thousand computers are installed in 42 thousand branches. More than half of the company's branches are connected to the Unified Automated System of Post Offices (EAS OPS), which is developed on the basis of a "single window" and replaces more than 15 different software products used earlier. The average age of computers does not exceed one and a half years.

For better and more convenient customer service, Russian Post is also strengthening its manufacturability at the "last mile": in 2016, the company purchased 10 thousand mobile cash terminals for postmen, now they will be able to accept payments from customers right at home. Russian Post actively collects and uses large amounts of customer data that are processed using Big Data technology. 4 billion transactions per year are added to the central base, and the total amount of information stored has already exceeded 3.5 PBytes. Russian Post systems run on more than 4,000 servers.

Plans for 2017 - ­ 2019

Client service. Mail without queues

• A new IT- ­ platform (EAS OPS) has been introduced in 42,000 branches.
• All products are available online
• 25,000 postmen equipped with mobile terminals

Logistics Management System

• Centralized management of transport and sorting online ­ line.
• Unified Situational Center

Transforming Internal Business Processes

• Data-Driven Management
• Digital robots instead of clerks
• Complete Paper Waiver

How "Russian Post" turned from "sloth" to "lightning." Chief information officer reveals secrets on TAdviser SummIT

Sergey Emelchenkov, Deputy General Director of Russian Post for Information Technologies and Development of New Products, in his speech at TAdviser SummIT on May 2017 31, 2017, told how in 3 years his organization managed to eliminate the technological lag and increase market share from 4 to 60%.

Sergei Emelchenkov moved to Russian Post 3.5 years ago. In 2012-2013, there was a New Year's collapse with mail.

Full mountains of parcels accumulated at airports, received 30 thousand parcels a day. We then blocked all international traffic, they told our colleagues from abroad: there is no need to send parcels, we cannot cope, "he recalls.

Now every day clients of the Russian Post receive 1.3 million parcels. In December 2016, peak traffic amounted to 3.5 million per day.

The new Chief information officer began to look for a solution to the problems of Russian Post in increasing speed.

I looked at what other companies were doing to achieve this speed. It turned out that they use only IT for this, - said Sergey Emelchenkov.

In his opinion, these are new technologies: machine learning, quick extraction of knowledge from Big Data, Internet of Things, advanced analytics.

According to Sergei Emelchenkov, now all modern organizations use Big Data management. Market leaders collect up to 1 million customer transactions per hour. Walmart processes 2.5 petabytes per hour, Google processes 1 petabyte of search data per hour. Russian Post has so far learned to collect 1 petabyte of data per year.

In 2013, Russian Post, in addition to tons of parcels, had other anti-records at airports. The share of the parcel market in Moscow and St. Petersburg was only 4%. During 2 billion transactions, Russian Post centrally collected 0 (zero) bits of client data. It took 100 days to close the tax period.

A normal ERP system based on 17 accounting accounting systems, which in 100 days allows you to find out what your financial result was... 100 days ago, - recalls Sergey Emelchenkov.

Now "Russian Post" is 350 thousand employees, 42 thousand branches. The client flow has grown 3 times, to 6.5 million customers daily. The company controls about 60% of the parcel market. The changes affected approaches to customer service.

We have greatly reduced the queue by putting a video recording that counts how many people there are in it, changing the entire business process and the front system. Previously, there were 15 systems that the operator had to use to serve customers. It took him 11 minutes for one client. Now the average time is not yet optimal, 3.5 minutes. New processes allow you to give the parcel in 30 seconds, - said Sergey Emelchenkov.

In the "Post of Russia" a team of IT specialists was significantly rejuvenated. Previously, the average age was 45 +, now - 30-.

These are guys who really live in a different mentality. Since the 1.5-year cycle of creating a product and bringing it to the network, we have switched to 4 months, - said Sergey Emelchenkov.

The site showed significant growth and development pochta.ru. The daily audience is more than a million unique visitors. The monthly audience is 20 million people. 12 electronic services have been developed. This is an online subscription agency, an e-mail service.

Of course, the paper will die. And we want to lead this movement - translating paper into digital. E-mail - anyone can subscribe to this service and receive letters from the state, from other bodies, traffic police, tax - in electronic form. It doesn't matter where you live, any information you receive will be legally significant, "explained Sergei Emelchenkov.

The company plans to raise the level of client service throughout Russia.

Customer service is our pain. We have not yet learned how to work well, we have just survived to launch the first pilot in Moscow. Now we will do the same in Russia, - said Sergei Emelchenkov.

Russian Post began to use modern logistics algorithms that allow calculating all logistics in Russia in a second. Centralized accounting systems based on Datalake ideology are being implemented.

The company has become an operator of GIS housing and communal services. According to Sergei Emelchenkov, all except Moscow, this will appear in Moscow in 2 years, they will be able to see their payments in this state system.

Further development of the Russian Post will lead to the fact that there will be no more queues in the post offices. By the end of 2017, 25 thousand postmen will communicate with customers through gadgets. The company will continue to optimize its business processes to increase its capabilities.

We will improve sorting centers, we need to prepare that in the future there will be 5 times more parcels than now. And we will create an ecosystem for e-commerce, "said Sergei Emelchenkov.

The TAdviser SummIT conference was held in Moscow on May 31, 2017. For the first time it was carried out with official support of the Ministry of Digital Development, Communications and Mass Media of the Russian Federation. The conference featured reports on global technological trends, changed political and economic realities, their impact on the IT industry. IT sessions were also organized in certain industries.

Шаблон:TAdviser Gallery 2017

In panel discussions, the summit participants exchanged views and forecasts on the prospects for the development of technologies and information systems.

Russian Post has accumulated 3.5 petabytes of Big Data and learned to turn them into money

In 2016, Russian Post began to widely use Big Data technologies. At the end of April 2017, TAdviser was told about this by Sergey Emelchenkov, Deputy General Director for IT and Development of New Products of Russian Post. The company collects into a single repository and analyzes data from more than 40 thousand communication offices, including information about customers and transactions, as well as data from logistics facilities and others. More details - in a separate article:

• Russian Post has accumulated 3.5 petabytes of Big Data and learned to turn them into money

IT support in the UFPS of Moscow

2016 - was

• 530 branches
• 7500 AWS
• 6 departments of technical supports
• 42 specialists

Tasks

• Align Service Level
• Exclude Double Submission
• IT as a service
• Support Schedule Extension
• Align Service Level
• Exclude Double Submission
• IT as a service
• Support Schedule Extension

 

Equipment in OPS

• Successfully opened 2 OPS format "OPS of the future";
• As part of major and ongoing repairs, 41 OPS were moved;
• As part of the retrofitting, 261 sets of equipment were installed;
• As part of the circulation of the EAS OPS, 138 sets of equipment were replaced;
• 388 AWS were modernized, including 70 AWS in 101000;
• 81 KKMs have been established;
• About 1000 POS terminals of Post Bank were installed;
• Commissioned 3 Huawei servers, in OPS 101000, 115127 and 115419.

Plans for 2018

• Upgrade all equipment that does not meet the requirements of the OPS EAC;
• Open 39 OPS in Moscow after major and current repairs;
• Centralization of technical support of logistics facilities.
• Centralization of technical support in the Moscow Region.
• First Call Resolution

From the presentation "How to raise the quality of IT support without increasing the budget" Maxim Viktorovich Paramonov - Moscow Post Office, UFPS, February 21, 2018 , TAdviser Conference IT priorities

Implementation of online franking system

Post Russia has been introducing an online franking system for mail since September 1, 2017. This is done in accordance with Order Ministry of Telecom and Mass Communications of Russia No. 368, according to which, from February 1, 2018, all franking machines used in the country must be connected to a single server of the Russian Post, which will allow you to remotely control the sending of written correspondence and, thus, more effectively combat "gray mail."

The losses of the Russian Post from sending unaccounted for and unpaid written correspondence, the so-called "gray mail," amount to several billion rubles a year. A significant part of this volume falls on fake franking prints.

During the year, more than 700 new high-performance franking machines of the Russian Post installed throughout the country were successfully connected to the unified system. The total capacity of installed machines exceeds the total volumes of written correspondence sent to the Russian Federation and can satisfy the needs of the entire market. At the same time, the new system replaces a lot of manual processes - money is entered online without a specialist going to the client, there is no need to keep an old archaic franking log, and reconciliation and presentation of acts takes place on the basis of data from a single system, the procedure is transparent to customers.

Now over 70% of franking machines used by state and commercial organizations have exhausted their resources and must be written off. At the same time, new modern models of franking equipment appear on the market. Specialists of the Russian Post tested 7 different models and recognized them as meeting the requirements.

After the publication of the order of the Ministry of Telecom and Mass Communications, Russian Post held consultations with all users of French cars regarding the launch of a unified online system. During the consultations, they were asked to choose one of three options for moving to a new franking standard: buying their own franking machine; switching to franking in "Russian Post" or refusing franking and switching to applying postage stamps or using letter envelopes.

To make a final decision, 5,304 franking organizations were provided with a calculator to calculate the full present value of the franc application, taking into account the cost of purchasing a French machine, consumables, the cost of remuneration for personnel and paint cartridges, so that they could themselves assess the economic feasibility of choosing a particular scenario.

As a result of these calculations, it turned out that due to the low workload of their own French machines, the organizations incur significant costs. So the average cost of applying a franc impression on senders' own machines can be about p5-7, which is significantly higher than the weighted average franking tariff for Russian Post in the amount of p1.3.

According to the results of consultations, 94% of all users (4,977 organizations) decided to abandon their own franking, considering it economically inexpedient. These organizations, including state ones, have either already concluded an agreement with Russian Post or are at the stage of its registration.

A small part of user organizations (327 organizations or 6% of the total) consider the purchase of their own franking machines due to the peculiarities of economic activity. Due to the fact that among such organizations most of them are state bodies, subject to the federal law of April 5, 2013 N 44-FZ "On the contract system in the field of procurement of goods, works, services to meet state and municipal needs, "the Ministry of Telecom and Mass Communications of Russia, in coordination with the expert council under the Government of the Russian Federation and Russian Post, decided to introduce an additional transition period until February 1, 2018. This will allow state organizations to carry out appropriate procurement procedures and switch to a single online franking system.

For state organizations and authorities, the option of concluding an agreement with Russian Post is an opportunity to significantly optimize budget expenditures. Commercial companies can also significantly reduce their spending on sending correspondence using the comprehensive services of Russian Post. Currently, without waiting for the order of the Ministry of Telecom and Mass Communications to come into force, users of franking equipment are actively abandoning their own franking and switching to service at Russian Post.

2016: Partnership with "1C"

On June 17, 2016, Russian Post and 1C signed an agreement on the development of cooperation in the field of information technology. The strategic partnership is expected to improve the efficiency of management and the quality of automation of the processes of financial and economic activities of the Russian Post using solutions on the 1C software platform.

As of June 16, 2016, 42 thousand post offices operate as part of the Russian Post, with one of the largest labor collectives in the Russian Federation - about 350 thousand postal employees.

In 2015, Russian Post completed two projects of comprehensive automation of financial and economic activities on the product line platform. "1C" The first project ensured the automation of operational, accounting and tax accounting processes for all divisions of the enterprise throughout the country. Given the extensive branch network of Russian Post and the specifics of the industry, in terms of complexity and scope, this project has become the largest implementation project "1C" in Russia.

More than 40 thousand employees of the Russian Post became users of the system.

The second project contributed to the consolidation of accounting data for the centralized delivery of accounting and tax statements. Comprehensive automation helped the company standardize the methodology of accounting, tax accounting and payroll, ensured completeness, increased the reliability and efficiency of reporting collection. The completed projects made it possible to form uniform rules for the sale and provision of services in departments, to promptly manage inventories of inventory, to ensure operational control and analysis of indicators of commercial activity.

The agreement will assist in the effective organization of interaction and exchange of experience between specialists of the Russian Post and developers of ERP solutions of the 1C company. Cooperation will help optimize the cost of supporting 1C solutions, including by centralizing the installation and maintenance of systems, organizing their operation in an open source software environment.

In accordance with the development strategy, Russian Post implements a large-scale software update program using the most modern solutions on the market. The ultimate goal of all transformations is to improve the efficiency of the enterprise as a whole, as well as the speed and quality of service delivery to our customers. 1C is one of the key partners of the Russian Post, and the signed agreement will contribute to the achievement of this goal. Sergey Emelchenkov, Deputy General Director of FSUE Russian Post for Information Technologies, New Product Development

We are proud that 1C: Enterprise solutions help Russian Post to improve the efficiency of its work and the quality of customer service across the country. We hope that the agreement signed today will allow us to take a number of new steps together to improve the business processes of the national postal operator. Boris Nuraliev, director of 1C

The Russian Post plans to automate vehicle fleet management and budgeting. In June 2016, the modernization of the document management system (EDMS) on the platform of the 1C: Document Flow of 8 KORP solution began. The program will help automate the processes of coordinating internal documents of the Russian Post between all structural divisions, including branches, post offices and macro-regions.

2015: Agreement with Rostec on the development of IT systems

On November 5, 2015, Rostec and Russian Post signed an agreement on cooperation in the development and maintenance of logistics, CRM, ERP and other Mail systems, as well as automated workplaces and mobile terminals of its employees. More on this here.

2012: IT Development Concept

In November 2012, the Post Board Russia approved the concept of IT development until 2015, developed with the participation Boston Consulting Group of (BCG), the deputy general director of the company told CNews in charge of IT. Sergey Kiryushin The main goal of the enterprise's IT development is to improve the quality of services, the level of service for consumers and the efficiency of work.

The company cites outdated solutions and underdevelopment of the IT infrastructure as the main current problems. So, now out of 42 thousand post offices, 12.5 thousand are not connected to the Network even through slow channels.

The concept outlines the principles of IT development. It is proposed to build a single information space without duplication of data, using modern application integration methods. At the same time, Mail seeks to reduce the number of applications by transferring branches to single systems, selecting strategic suppliers and decommissioning outdated software.

Finally, standard commercial solutions will take precedence over self-development. The software on which the work of postal enterprises in other countries is automated is named, and Microsoft SAP Oracle^[21]

The document indicates the directions of implementation of large IT projects. This is the construction of a corporate data transmission network (CDS), the consolidation of the server infrastructure in two central data centers (mainly and backup) and regional mini-data centers in branches. Post offices are planned to be transferred to light terminal solutions, in parallel installing mail cards and other self-service devices.

Projects are already underway to implement a monitoring system transport based on, implement GLONASS a unified treasury system based on, Microsoft Dynamics AX automate the financial and economic block of branches based on the products "" and 1C:Enterprise 8"" and a Galactica number of other projects. In the near future, it is planned to start work on the creation of a single centralized front and back office system for all departments, the introduction of a single production and logistics system, the transition to a new Internet and intranet portals, the implementation CRM of -systems, etc.

In addition to technical problems, the Post notes a lack of IT specialists. Thus, the document says that to achieve the average retail level of IT personnel, the enterprise lacks about 4 thousand. IT shnikov.

Recall that Sergey Kiryushin previously worked for Aeroflot for several years until August 2009, where he was also responsible for IT in the rank of Deputy General Director. During this time, major IT projects include the transfer of the airline to the Sabre ticket booking system, the introduction of the IBM WebSphere common data bus and SAP ERP.

IT passport of projects in Russian Post

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