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Uniphore Software Systems is a 2008 developer of speech recognition software. The startup was established in India, its offices by the beginning of July 2019 are in this country, as well as in the USA and Singapore.
Uniphore offers AI solutions used in voice assistants, analytical tools, and human authentication and recognition systems. Soft helps government agencies and companies interact with customers in their native language. Real-time software can identify the caller, determine his emotions and conduct dialogue using artificial intelligence.
Indian company Uniphore Software Systems is developing a speech recognition service for call centers. The startup declares its intention to "destroy the outdated customer service model by narrowing the gap between man and machine and using voice technology, AI and automation to ensure that every customer is really heard on every call."
Uniphore enables businesses to transform customer service through a voice automation platform in which digital agents take on a range of customer conversations, help support staff during calls, and accurately predict language, emotions, and intentions. Thanks to this, companies can gain customer loyalty, improve customer experience and increase operational efficiency, developers say.
Uniphore's clients include several major telecom operators, insurance companies and financial organizations. In particular, Tech Mahindra, NTT Data, Sitel, Firstsource and WNS use startup solutions (by the end of March 22021).
History
2021: Raising $140 million in investments, including from Sistema Asia Fund
At the end of March 2021, Uniphore Software Systems announced the attraction of $140 million in investments, which the company intends to direct to expand its services, including those related to video calls.
The Series D funding round was led by Sorenson Capital Partners. Sistema Asia Fund, which was previously invested in the Indian project, also took part in the transaction.
Uniphore is going to develop artificial intelligence technologies for video - for this, in early 2021, the startup bought Emotion Research Labs. The company developed software to determine emotions and engagement in video. Uniphore also intends to apply its technologies to automate security processes.[1]
2019: Attracting $38 million in investments, including from AFK Sistema venture fund
In early July 2019, it became known about the $38 million round of funding for Uniphore. The investment deal was led by California-based March Capital Partners.
In addition, Sistema Asia Fund, a venture fund of AFK Sistema, as well as funds of National Grid Partners, Patni Wealth Advisors and Chiratae Ventures, invested in Uniphore. The size of investments of each of the investors is not disclosed. Earlier in Uniphore invested the former CEO of A John Chambers.
According to the calculations of the portal Paper.vc, after a round of financing closed in early July 2019, Uniphore could be valued at $130 million.
Uniphore intends to spend the money received on research and development of speech recognition technologies and the creation of a digital assistant.
By early July 2019, Uniphore is developing three main products:
- Akeira (virtual assistant focused on interaction of companies with clients);
- amVoice (provides voice authentication of the user);
- auMina (a tool for speech analysis).
Uniphore co-founder Umesh Sachdev hopes that in 5-7 years the company will turn from a global-level provider of corporate solutions with a capitalization of several billion dollars.[2]
Notes
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