Exotel

Exotel is an Indian cloud telephony service. The company develops a platform for interaction with customers through calls and SMS. According to Exotel's own data, about 6 thousand companies in the USA, Southeast Asia, Africa and other regions use the solution. Among the partners are Flikart, Ola, Ixigo (by the end of September 2021).

History

2021: Raising $35 million

At the end of September 2021, it became known about the investment of $35 million in Exotel. In the Series C funding round, Sistema Asia Fund, AFC Sistema venture fund, took part.

In addition, IIFL, CX Partners, Singularity Growth Opportunities Fund, former Vodafone CEO Arun Sarin and a number of business angels, as well as Blume Ventures and A91 Capital, which had previously invested in Exotel, invested in the Indian startup.

AFK Sistema Foundation invested in Indian cloud telephony service Exotel

The Exotel team intends to spend the funds raised on projects aimed at accelerating the growth of the company. By the end of September 2021, the company, it claims, is working on the creation of the largest cloud platform for interaction with customers in emerging markets.

We are one step closer to achieving our goal of providing companies with the best tools to interact with customers. We are investing significantly in the creation of the first vertically integrated full-featured customer interaction software package on the market, based on the integration of various channels and the convergence of customer data to allow communication at the same time at multiple sites, "said Shivakumar Ganesan, CEO and co-founder of Exotel.

According to him, the company intends to double the staff by the end of September 2022. Within five years, it is planned to increase annual recurring revenue (ARR) to $200 million.^[1]

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