Sberbank-Service SberService

Sberbank-Service was formed in 2013 and became the second largest IT company of Sberbank after Sberbank-Technology. The company specializes in servicing IT infrastructure, ATMs and Sberbank terminals. It was presented with three main KPIs - increasing the availability of systems, increasing customer satisfaction and improving the quality of service.

Sberbank explained the creation of its own IT companies by the desire to increase the efficiency of internal IT projects. The practice of creating its own technological divisions in large companies is also observed in the world market. Thus, the automaker General Motors announced the transfer to its staff of about 3 thousand HP employees who were involved in the company's IT projects.

Ecosystem SberService

SberService serves more than 26,000 devices of the Chinese manufacturer: storage systems, server and network equipment Huawei throughout the country. The company's engineers provide comprehensive configuration and maintenance of devices of a range of technologies: data center equipment and campus network access equipment, provide support for routers and firewalls, DWDM spectral compression systems designed to increase data transfer rates in fiber-optic communication channels, as well as wireless WiFi equipment and video conferencing equipment .

Performance indicators

2022: Revenue reduction by 20% to RUR 12,424 million

At the end of 2022, the revenue of Sberbank-Service decreased by 20% - to 12,424 million rubles. In the ranking "TAdviser100: The largest IT companies in Russia 2023," such an indicator allowed the company to take 45th place.

History

2023: Opening an office in Simferopol

The office of SberService opened in Simferopol. Sberbank announced this on May 15, 2023. Offices in Yalta and Sevastopol will open in the near future.

SberService also assembled a team of engineers. Specialists will provide support for Sberbank equipment and other customers in the region in 24/7 mode. The representative office of the company is located at: Simferopol, st. Danilova 43v.

We provide the regional business with services for the deployment, configuration and round-the-clock support of IT infrastructure, sales and cash, as well as any banking equipment. Our presence on the peninsula will allow existing and only novice Crimean organizations to receive the best service remotely, or with a specialist visiting the site, "commented Alexey Yevtushenko, General Director of SberService.

SberService engineers have already deployed IT infrastructure and configured the jobs of Sberbank employees, as well as installed payment terminals in trade and service points. Now they are ready to serve other customers on the peninsula.

2021

Revenue 13.02 billion rubles

SberService's revenue (part of the ecosystem) in Sberbank 2021 amounted to 13.02 billion, rubles net profit amounted to 259 million rubles. Sberbank announced this on April 28, 2022.

2021 was the year of active development of SberService in the main areas of activity, the company continued to expand its presence in the foreign market through the conclusion of new partnerships.

Together with the holding Schwabe"" of the State Corporation Rostec , more than 1,400 were put into operation thermal imagers in the institutions of federal and regional executive bodies, at train stations and airports in order to contain Russia Covid-19 in compliance with the order. Governments of the Russian Federation One of the key areas of development was the digital platform ИТуслуга.ру offering ready-made kits for IT services small and medium-sized businesses, as well as individual entrepreneurs and individuals.

Developing a range of services, SberService conducted a reformation of Sberbank's client office in Voronezh. The flagship branch was created in accordance with the ESG strategy and is a phygital space.

SberService will continue its course towards dynamic development and an increase in external sales indicators. Special attention will be paid to improving the quality of services provided and optimizing processes. The key task will be to adapt the business to the radically changing realities of market conditions, - commented Alexey Yevtushenko, General Director of SberService.

In 2022, SberService plans to increase its share of external sales in the B2G and B2B segments: government agencies, the financial sector, and telecommunications. The launch of new services and products, as well as cross-projects within the Sberbank ecosystem, will make it possible to offer solutions for ensuring import substitution (sales of software and technical equipment from Russian manufacturers).

Microsoft Authorized Partner

Service IT company SberService (part of the Sber ecosystem) received the status of an authorized partner of Microsoft by signing a corresponding agreement with Microsoft Ireland Operations Limited (MIOL). This was reported on March 24, 2021 by Microsoft. This partnership was a continuation of strategic cooperation between Microsoft and Sberbank. Now more than 2.7 million corporate clients of Sberbank will have the opportunity to purchase the latest Microsoft products and solutions for digital business transformation, as well as get a high-quality IT service.

"Obtaining the status of an authorized partner will give us the opportunity to implement complex turnkey projects, and will also allow us to offer customers new tools for the effective and rapid development of Russian companies," said Alexey Yevtushenko, CEO of SberService.

Since March 2021, SberService has been offering ON Russian Microsoft companies under the OpenValue program. Three licensing options will become available to customers: a one-time buyout, an installment plan in which payments are made in equal installments over three years, as well as rent with a fixed annual payment. They will be able to purchase client and, and server operating systems office applications modern means of communication and collaboration, Microsoft Teams tools, analysts data as well as take advantage, clouds Microsoft Azure including in hybrid scenarios.

"Obtaining the status of an authorized partner of Microsoft by SberService is another important step in the strategic cooperation of our company with the Sber group," said Kristina Tikhonova, President of Microsoft in Russia. "We are confident that thanks to the partnership, our products and solutions will become even more accessible to customers throughout the country, and the deep expertise of the SberService for the implementation of IT projects will help their digital transformation."

2020

Revenue growth by 5.8% to RUB 15,778 million.

At the end of 2020, Sberbank-Service's revenue amounted to 15,778 million rubles, an increase of 5.8% compared to 2019, which allowed it to take 33rd place in the ranking of TAdviser100: The largest IT companies in Russia 2021. The company also took 6th place in the ranking of TAdviser "The largest IT-insourcing companies in Russia."

Opening a branch in Kazakhstan

The company "SberService" (part of the ecosystem) Sberbank opens a branch in. Almaty This was announced by Sber on November 19, 2020. This step will significantly increase the fleet of serviced equipment, as well as attract customers. The company continues its expansion, discovering all new market segments both in terms of the geography of work and the list of services and services provided.

The staff of the representative office will be staffed with everything necessary for the work, including project technical support engineers. The initial priority task of the branch will be to ensure the uninterrupted operation of ATMs and POS terminals of Sberbank in the Republic of Kazakhstan.

In the near future, it is planned to start the first project for servicing 2500 POS terminals in the city of Almaty. At the beginning of 2021, the fleet of serviced equipment will be increased to 15,000 devices throughout the Republic of Kazakhstan (Almaty + 15 settlements). At the second stage, Sberbank Kazakhstan self-service devices will be added to POS terminals.

The geography of SberService's presence is growing in proportion to the demand for high-quality IT services. The opening of a representative office in Kazakhstan will bring us to a qualitatively different level for supporting and servicing projects in the region, and will also help demonstrate our competencies in integrated equipment maintenance, - commented Alexey Yevtushenko, General Director of SberService.

SberService's entry into the Kazakhstani market is great news for our customers, since high-quality support of the bank's IT infrastructure is an important component of impeccable service, which we are very proud of. In addition, SberService's services will ensure an increase in the security of transactions of our clients, which is especially important during the growing demand for online services, "said Eldar Tenizbaev, Chairman of the Management Board of Sberbank JSC.

The portfolio of offered vendors is formed from leading developers of solutions information security and IT infrastructure, including:,,,,,, Brother Lexmark Epson Oracle Cisco Zabbix Olivetti,. Huawei

Based on experience in Russia, SberService will focus on promoting IT services for medium and large businesses. First of all, these are companies in the financial, telecommunications, state and energy sectors of the economy.

Relocation of the North-West Service Department to the Sova Business Center

On May 14, 2020, Sberbank announced that the North-West Service Department was moving a new office located in the Sova business center at St. Petersburg, st. Marshal Tukhachevsky, 22. The company was looking for a spacious office with convenient transport accessibility.

{{quote 'author = says CEO Alexey Yevtushenko of SberService.|We pay great attention to quality, this also applies to the workplaces of our employees. And we are consistently improving the offices of our territorial offices. In 2019, eleven relocations to new locations were carried out to improve working conditions and comply with the requirements of our production processes. The largest of them are the relocation of the Central Office, the Dispatching Center in Voronezh Moscow , and the Central Russian Service Departments, which moved to the terminal and repair center in To Moscow, the conditions of our offices in, Ulyanovsk, and have been improved To Kaluga. Krasnoyarsk In Toole 2020, a total of 12 moves to new offices are planned in,,,, Chelyabinsk Belgorod Krasnodar Irkutsk Gelendzhik, and is being worked out. And Vladivostok the first move is in St. Petersburg. }}

On the area of ​ ​ more than 1000 sq.m. of the Sova business center there will be two full-fledged equipped classrooms, four meeting rooms, as well as an open-space for 80 employees of the service department, HR, Software Methodology and Development Departments. Part of the leased space is given for warehouse and repair, which will provide the necessary equipment for 100% of service facilities in St. Petersburg and the Leningrad Region and 20% of other facilities serviced by the North-West Service Administration.

Inclusion in the list of backbone organizations in Russia

The Ministry of Economic Development of Russia has added SberService to the list of backbone organizations of the Russian economy. The list was compiled on the basis of the minutes of a meeting of the Government Commission to increase the stability of the Russian economy, it included more than 600 enterprises. This was reported on April 2, 2020 in the SberService.

SberService provides comprehensive maintenance of a wide range of information and telecommunication equipment of the largest Russian banks throughout the country, - commented Alexey Yevtushenko, General Director of SberService. - Normal living conditions and, ultimately, the stability of the Russian financial system depend on the continuity of the IT infrastructure.

Read more about the list of backbone organizations here.

2019

• The company employs more than 7,000 highly professional engineers. The company serves more than 2 million pieces of equipment: POS terminals, office and mobile workplaces, printers and MFPs, ATMs and information and payment terminals, servers and data storage systems, queue management systems.
• SberService is certified for compliance with international quality standards of the service management system ISO/IES 20000-1: 2011 and information security ISO/IES 27001.
• SberService is an authorized maintenance partner of Toshiba, an authorized service center Evotor, an authorized partner of Lexmark, Brother, Epson, Oracle, a registered partner of Cisco, a business partner of HPE, a certified partner of Zabbix, a service partner of Olivetti, Huawei and other vendors.

Revenue growth by 15.8% to 12.4 billion rubles

On April 20, 2020, SberService announced the passage of a financial audit, which confirmed revenue growth in 2019 by 15.8% compared to 2018. It amounted to 12.4 billion rubles. Net profit was recorded at 389 million rubles, which is 37% more than in 2018.

The key factor in profit growth was an increase in operational efficiency and the quality of services, the company noted. At the end of 2019, the CSI customer satisfaction index exceeded 90%. At the same time, the company almost doubled the volume of external sales, developed and introduced new service services, optimized warehouse business processes logistics storage and rental base of space.

The large-scale transformation of the company, which was launched last year, had a direct impact on the financial result of the company's work, - comments on the results of 2019, CEO of SberService Alexei Yevtushenko. - We have acquired a number of large customers in the commercial market, significantly expanded competencies and are ready for new challenges. At the same time, we understand the need to continue changes in order to ensure the sustainable development of the company. We can say with confidence that the processes implemented last year that support and develop the business will continue to increase the operating and financial efficiency of the company.

Signing of memorandum with Gazinformservice

On August 30, 2019, Gazinformservice and SberService signed a memorandum of cooperation. The document was signed in the presence of Acting Governor of St. Petersburg Alexander Beglov and Chairman of the Committee on Informatization and Communications of the Government of St. Petersburg Denis Chamara.

The memorandum was signed by the general director of Sberbank-Service LLC Alexei Yevtushenko and the general director of Gazinformservice LLC Valery Pustarnakov. The agreement implies recognition and mutual understanding of the commonality of goals, objectives and prospects for cooperation in the field of application of technical solutions aimed at ensuring high standards of information technology, automation, digitalization, communication and information security.

The signed document opens up wide opportunities for our companies. We provide our partners with the opportunity to use our IT expertise and experience in the banking industry, in turn, we receive similar professional expertise in the oil and gas industry. I hope that together we will make a significant contribution to the general process of digitalization of the country at a high professional and high-quality level, - said Alexey Yevtushenko, General Director of Sberbank-Service LLC.

Joint projects with Lexmark

SberService and Lexmark begin in the summer of 2019 the implementation of a joint project to outsource office printing for the public sector, regional and municipal customers. The project is based on a comprehensive service that includes the installation, configuration and maintenance of office printing equipment. At the same time, SberService offers a free IT audit of printing equipment.

"Digging printing is one of the most dynamically developing segments of the market and we are actively developing this area with different vendors," says Vladimir Frolov, Director of the Sales and Business Development Department. - A strategic partnership with Lexmark makes it possible to make a joint offer for the market, which is unique not only to ensure a high level of service quality, but also to reduce the financial burden on customers. We are also ready to provide attractive conditions in the form of buying out the customer's equipment and deferring payment for the work performed up to 2 months. For us, this is a strategically important service within the framework of the company's development.

SberService service specialists have the necessary qualifications to work with customers of the public sector and proven experience in working with large companies in the financial sector - more than 200,000 printers and MFPs are on SberService service. In turn, Lexmark takes a confident position in providing a print service, which is confirmed by independent research by companies such as Gartner and IDC.

2018: Appointment of Alexei Yevtushenko as CEO of SberService

In October 2018, Alexey Yevtushenko was appointed General Director of Sberbank-Service LLC.

2017

Master agreement with Technoserv for IBM technical support services for Sberbank

On April 10, 2017, Sberbank-Service"" entered into a master agreement with Technoserv"" for server, storage and system support services. software IBM^[1] by the General Customer is Sberbank (# [1]

Sberbank-Service contract with Sberbank for technical support of IBM equipment

On April 4, 2017, the competition committee of Sberbank approved the purchase of equipment technical support services IBM from -Sberbank Service^[2] The contract will be valid until June 30, 2019, its cost will be $73.323 million.

Contract with Sberbank for technical support of computers and office equipment worth 5.66 billion rubles

On March 28, Sberbank-Service was approved as the only provider of technical support services for automated workplaces and office equipment of the Central Office and territorial banks of Sberbank. The corresponding document is posted on the public procurement portal.^[3]

The limit of the master agreement is 5.66 billion rubles. Services should be provided by the end of 2018. At the same time, they will be paid monthly upon completion of the work.

Change of CEO

In January 2017, Merab Gogichaty, who had previously worked as the Chief information officer of the Volga Bank of Sberbank, became the general director of Sberbank-Service.

2015

In 2015, Sberbank-Service raised about 1.88 billion rubles. The company's net profit amounted to about 16.5 billion rubles.

2014

The revenue of Sberbank-Service in 2014, according to the Kontur. Focus database, amounted to about 811 million rubles, net profit - about 5.5 million rubles.

2013

In 2013, Sberbank and IBM 2013:_.D0.A1.D1.82.D1.80.D0.B0.D1.82.D0.B5.D0.B3.D0.B8.D1.87.D0.B5.D1.81.D0.BA.D0.BE.D0.B5_.D0.BF.D0.B0.D1.80.D1.82.D0.BD.D0.B5.D1.80.D1.81.D1.82.D0.B2.D0.BE_.D1.81_IBM signed a memorandum of strategic cooperation. The agreement provided for direct supplies of equipment and software from an American manufacturer. In addition, the same document stated its intention to authorize Sberbank-Service to supply IBM solutions. It was assumed that this would significantly increase the efficiency of procurement and allow Sberbank-Service to purchase IBM solutions directly from the vendor's logistics partners.

Notes

See also

• The largest IT insourcing companies in Russia