SberHealth
Since 2011
Russia
Central Federal District of the Russian Federation
Moscow
st. Leninskaya Sloboda, 26, 6, business center "Simonov Plaza," office 540
Top managers:
Petrukhin Dmitry
Denis Evgenievich Shvetsov
Content |
The SberZdorovye portal (formerly DocDoc.ru, MedService LLC) provides services for the selection of doctors from clinics in Moscow, Moscow Region, St. Petersburg, Voronezh, Yekaterinburg, Izhevsk, Kazan, Krasnodar, Nizhny Novgorod, Novosibirsk, Perm, Rostov-on-Don, Samara, Ufa and Chelyabinsk. The main goal of the service is to make the work of doctors and clinics more transparent for consumers, as well as simplify the process of registering a patient for an appointment with a selected specialist. This is a free service for patients.
Performance indicators
2022: Revenue growth by 40% to RUB 5.2 billion
At the end of 2022, SberZdorovye earned 5.2 billion rubles in revenue, which is 40% more than a year ago. Such data were released at the end of March 2023.
The total number of online consultations using the medical service Sberbank"" increased in 2022 by 30% to 718 thousand. Among the main growth factors in the company are the request of citizens for mental support: over the year, the number of visits to SberHealth psychologists increased 2.4 times.
Russians signed up for a face-to-face appointment through the service 1.32 million times, which is twice as much as a year earlier. This dynamics was facilitated by the connection of an additional 1,100 clinics and individual doctors.
In addition, the advertising market in Russia has undergone significant changes. In 2022, a number of sites became unavailable for promotion or rose in price. As a result, medical organizations had to turn to aggregators that attract patients to face-to-face appointments.
SberHealth is a search system through which patients can find a doctor of the right profile, as well as choose a clinic. The online service also allows you to remotely make an appointment with a doctor without wasting valuable time on trips to various clinics. The service noted several achievements by the beginning of 2023:
- 11 years of experience;
- more than 17 million patients who used the service;
- an electronic database of more than half a million medical practitioners of various profiles;
- about 4000 thousand connected clinics;
- online consultation services;
- 24-hour help desk.
SberHealth is integrated with many services of the Sber ecosystem: SberCloud, Sber ID, SberPrime, SberPay. To exchange data with public and private clinics, work was built with MIS (medical information systems), Uniform State Health Information System, ESIA (Public services), etc.[1]
2022
Appointment of Denis Shvetsov as head of SberZdorovye
In December 2022, Denis Shvetsov was appointed CEO of SberZdorovye. He succeeded Anatoly Singer. Read more here.
Launch of the largest remote monitoring project in Russia for patients with chronic diseases in Udmurtia
The largest project in Russia for remote monitoring of patients with chronic diseases has been launched in Udmurtia. As the press service of the head and government of the region reported on October 3, 2022, it is being implemented jointly with the SberZdorovye service.
Remote monitoring will cover about 25 thousand residents of the region with arterial hypertension (hypertension). Therapists and cardiologists of 42 medical organizations of Udmurtia are involved in remote monitoring. Monitoring is carried out using a voice robot and "smart" tonometers, which can automatically measure, save in an electronic diary and transmit health indicators to the attending physician. The doctor immediately sees deviations from the indicators and can quickly provide assistance. The project uses digital solutions of the partner of the SberZdorovye service - a robot of the CST group of companies.
Dmitry Domarev, director for the development of the SberZdorovye online medical service, stressed in early October 2022 that Udmurtia is one of the most actively involved in the digitalization of healthcare in the country's regions. So, in recent years, the republic has successfully introduced solutions for remote monitoring of patients with coronavirus, as well as a pilot project for people with hypertension. It is noted that these measures made it possible to significantly unload the primary medical link and provide high-quality assistance to thousands of residents of the region.
According to medical statistics, arterial hypertension is one of the most common cardiovascular diseases. Their prevention and treatment is one of the important areas of the national project "Healthcare," initiated by the country's President Vladimir Vladimirovich Putin. Remote monitoring will allow doctors to remotely monitor the health of patients and provide timely assistance in case of abnormal indicators - said the head of Udmurtia Alexander Brechalov.[2]
2020
First place in the ranking of the largest medical tech companies in Russia
In July 2021, Smart Ranking presented a rating of the largest medical tech companies in Russia. The first place in terms of revenue was taken by SberHealth, and in terms of growth rate - Doctis of the founder of the network of clinics "Mother and Child" Mark Kurzer. Read more here.
Launch of the pre-diagnosis service using the neural network
In early December 2020, Sber announced the launch of a free service for making a preliminary diagnosis using a neural network. On the site, the user lists the symptoms in free form (you can write in free form: the system understands abbreviations and text with errors), after which artificial intelligence leads the three most likely diagnoses and offers to make an appointment with a doctor. The accuracy of recognition of the cause of malaise, according to the developers, ranges from 75% to 91%. Read more here.
Availability in the SberBusiness marketplace
Medical service SberZdorovye is now available in the marketplace of the Internet bank for legal entities SberBusiness. Sberbank announced this on October 22, 2020.
For an entrepreneur, this is an opportunity to connect his employees to telemedicine - online consultations of doctors on video, audio and chat. The doctor responds within a few minutes, and his conclusion is automatically saved on the phone.
The service is provided in three annual tariff plans:
- "All doctors online" - unlimited consultations 24/7 with a therapist and pediatrician, consultations of doctors of another 15 specialties by appointment;
- "Family health" - unlimited consultations 24/7 with a therapist and pediatrician, unlimited online consultations with narrow-profile doctors by appointment and two face-to-face consultations with doctors of any specialization (by referral);
- "Online psychologist" - an unlimited number of online consultations with leading psychologists.
Anna Loevskaya, Director of the Digital Corporate Bank Division of Sberbank:
 | Our non-financial service in SberBusiness can be a good addition to the social package of enterprises. Telemedicine allows businesses to provide employees with medical advice. This is especially true in a pandemic and the massive transition of companies to remote operation. |  |
As a study commissioned by SberHealth showed, the psycho-emotional state of patients after consulting with service psychologists improved by 44%. More than 30% of respondents noted that there was no need for a full-time doctor's appointment.
The portfolio of b2b clients of SberHealth for 2 years amounted to more than 25 thousand companies and individual entrepreneurs.
Launch of the SberHealth service
On June 17, 2020, Sberbank informed Zdrav.Expert about the launch of the multifunctional service SberZdorovye, which will provide a range of medical services. This will be the next step in developing the direction of health care as one of the strategically important in the bank's ecosystem.
The SberHealth service was created on the basis of DocDoc, which entered the Sberbank Group of Companies in 2017. As of June 2020, the company cooperates with more than 4000 private clinics. The total number of DocDoc customers as of June 17, 2020 exceeds 7.5 million people. Since entering the Sberbank ecosystem, the company's turnover has grown tenfold - to 1.5 billion rubles a year.
From June 17, 2020, the DocDoc service will be rebranded in SberHealth. Through the online resource SberHealth, residents of Russia can make an appointment with a doctor in private clinics in their city, get online advice using telemedicine provided by medical specialists in more than 20 areas; make an appointment with a doctor on the VHI policy, call a doctor at home, make an appointment for diagnostics, order a comprehensive examination, keep your health diary and even take care of your pets using veterinary services online.
Lev Khasis, First Deputy Chairman of the Management Board of Sberbank:
| | Given the current epidemiological situation, we see a steady development of telemedicine services that allow solving most of the emerging issues between the patient and the doctor remotely. This trend is confirmed, among other things, by the growing popularity of DocDoc services. Sberbank intends to apply its technologies and experience in building online services for the development of the multifunctional service SberZdorovye. | |
As specified in Sberbank, SberHealth will develop all types of medical services and will combine various services and products that relate to human health in all its manifestations. Soon, with the help of SberHealth, it will be possible to purchase medicines online, sign up and pass tests (including at home), get the services of a personal medical concierge. Also on the platform there will be a section dedicated to a healthy lifestyle - searching and recording with personal trainers and fitness clubs, advice on training and proper nutrition, and much more.
SberHealth will meet all the security requirements and service standards of Sberbank, which guarantees a high level of reliability of the service provided. The introduction of modern technological solutions of Sberbank, as well as centralized user support, will make it possible to provide services at a qualitatively different level and constantly increase the number of users of the service.
2017: Sberbank buys 80% of DocDoc.ru shares
On May 25, 2017, Sberbank announced the purchase of a controlling stake in the service DocDoc.ru. As a result of this transaction, the largest credit institution in Russia entered the digital medicine market.
Sberbank acquired a 79.6 percent stake DocDoc.ru. The remaining part remained with the founder of the service Dmitry Petrukhin and the company's management. The financial component of the agreement has not been disclosed.
Sberbank notes that the acquisition of DocDoc.ru is an important step in the implementation of a strategy for building digital ecosystems aimed at meeting the needs of the client as widely as possible.
| | We are creating an ecosystem that will serve as the foundation for the new quality and accessibility of healthcare services in our country. DocDoc.ru management has achieved impressive results by independently building an unconditional market leader from scratch. We are convinced that in cooperation with the Sberbank group, the company will be able to achieve all the most ambitious goals and unleash the large-scale potential of its development, "said German Gref, President and Chairman of the Board of Sberbank. | |
Sberbank is not going to independently provide medical services, create its own medical clinics and compete with its clients - for example, medical institutions, insurance companies or pharmacies. Instead, Sberbank will provide them with a tool for interaction both with each other and with citizens.
Sberbank reported that in the future, services such as cactelemedicine (providing medical care using remote communication channels) and the purchase of drugs may be offered through DocDoc.ru.
According to Sberbank forecasts, the volume of the Russian digital medicine market will amount to 150-180 billion rubles by 2020, and the share of DocDoc.ru in this volume will reach 50-60%.[3]
2016: $4 million invested in DocDoc
In January 2016, DocDoc.ru received another investment tranche from Guard Capital. The total amount of the fund's investments in the online service amounted to $4 million.
"Weused the funds raised to expand the network of regional branches, develop the technology platform, as well as to introduce an online schedule. We will soon tell you about the results of investments, "says Dmitry Petrukhin, founder and CEO of DocDoc.ru.
Notes
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